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Sullydks
Sullydks
Renowned Enthusiast I
February 9, 2018

CR100 compensation - TIME LIMIT UNFAIR

  • February 9, 2018
  • 36 replies
  • 3820 views
I love the CR100. Please keep it.
But I applied for my voucher thinking ...OK. They are trying to compensate for the hundreds we spent. I have 2 active CR100’s and I sent them the serial numbers. I’ve got ONE voucher.
And I need to spend it within 6 months.

NO SONOS. That’s NOT fair.
I don’t uave an immediate need for a new Play1 or whatever. I’ve got sonos devices all over the house. Please extend the time limit to at least one year.
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    36 replies

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    AMCross
    Avid Contributor III
    February 28, 2018
    i replied with my info on 1st feb should i have received the email with £100 voucher by now
    BCM
    BCM
    February 28, 2018
    I would resubmit.
      Stanley_4
      Stanley_4
      Grand Maestro
      February 28, 2018
      I contacted support via e-mail and they couldn't seem to find my original submission. I e-mailed them back my information as well as doing a new submission from the web page.

      I never got a confirmation e-mail from the first submit and it has been four plus hours since my resubmit with no confirmation.

      Has anyone gotten any feedback from the form submission?
        BCM
        BCM
        February 28, 2018
        There was no confirmation email upon submission.
        Sullydks
        SullydksAuthor
        Renowned Enthusiast I
        March 2, 2018
        HI folks.. Well I've not got TWO vouchers for my 3 CR100's. - A Minor victory.
        But Sonos are standing firm on the following
        1 - Refusing to allow me to spend the vouchers with my Sonos dealer since 2005 - Seems to me they are stealing customers from their own distributors - smart business strategy, NOT!
        2 - Refusing to extend the lifespan of the voucher beyond 6 months
        3 - Refusing to allow me to spend both vouchers on one item. I voucher per checkout.
        It sucks. This is not a compensation scheme.We lose on all counts.
        Other systems looking more and more attractive.
        ====, Synology NAS. FLAC only.
          AMCross
          Avid Contributor III
          March 7, 2018
          Folks discussing this in the "Save the CR100" thread have been getting a voucher for each CR100 they own. How is it you did not get the same deal?
          AMCross
          Avid Contributor III
          March 7, 2018
          I have only seen one person claim they have got more than one voucher

          Sonos are saying one per household

          I have five cr100 so would love more than one voucher as I will buy more Sonos items
          BCM
          BCM
          March 8, 2018
          Call them. Some have gotten one per device, others have been limited. I only had one so I can't say. Please report back.
          AMCross
          Avid Contributor III
          March 8, 2018
          Call them. Some have gotten one per device, others have been limited. I only had one so I can't say. Please report back.

          i did they wont budge got 4 cr100's and will only supply one voucher

          and now my cr200 has started to play up 🙂
          Fed up
          Contributor I
          March 10, 2018
          My experience with the CR100 voucher scheme has been a bit up and down - first I sent an email complaining about the whole CR100 situation as I have 8 of them! Got a fob off email first and then complained and got £100 per controller - £800 total but the whole voucher scheme is a bit dodgy - I was told that if they expired I could contact them and have them renewed - anyway found out that you can only use one voucher at a time to purchase - I got 1 @ £500 and 1 @£300
          Tried to use the voucher and found that It will not work unless I spend over the voucher value!! So be wary and try to manage your spending carefully - Still I was appreciative of the gesture from Sonos - despite their attempt to brick my controllers
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