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Sullydks
Sullydks
Renowned Enthusiast I
February 9, 2018

CR100 compensation - TIME LIMIT UNFAIR

  • February 9, 2018
  • 36 replies
  • 3820 views
I love the CR100. Please keep it.
But I applied for my voucher thinking ...OK. They are trying to compensate for the hundreds we spent. I have 2 active CR100’s and I sent them the serial numbers. I’ve got ONE voucher.
And I need to spend it within 6 months.

NO SONOS. That’s NOT fair.
I don’t uave an immediate need for a new Play1 or whatever. I’ve got sonos devices all over the house. Please extend the time limit to at least one year.
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    36 replies

    upstatemike
    February 9, 2018
    Folks discussing this in the "Save the CR100" thread have been getting a voucher for each CR100 they own. How is it you did not get the same deal?
    Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever
    cjsparkey
    Lyricist II
    February 9, 2018
    Voucher can’t be used on the current play one twin bundle either, not impressed.
      Ikrananka
      Enthusiast II
      February 9, 2018
      Are there other purchase restrictions on the voucher other than the play one bundle? It's ridiculous that there should be ANY restrictions but I'd like to know before accepting any voucher.
      cjsparkey
      Lyricist II
      February 9, 2018
      The wording is ‘cannot be combined with any other deals or promotions’ great hey!
      Guess I will wait for Sonos to cut its prices now Apple have released their HomePod.
        Ikrananka
        Enthusiast II
        February 9, 2018
        How is the voucher deemed a "deal" or "promotion"? It's supposed to be goodwill compensation from Sonos for bricking your CR100s.
          Ryan S
          Ryan S
          Retired Sonos Staff
          February 9, 2018
          Are there other purchase restrictions on the voucher other than the play one bundle? It's ridiculous that there should be ANY restrictions but I'd like to know before accepting any voucher.
          The voucher is a coupon and therefore won't work with other promotions, of which the only one I believe currently active is the two Ones bundle. It also, for the same reason, can't be paired with another coupon that you might have from any other source.
          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            Ikrananka
            Enthusiast II
            February 9, 2018
            The voucher is a coupon and therefore won't work with other promotions, of which the only one I believe currently active is the two Ones bundle. It also, for the same reason, can't be paired with another coupon that you might have from any other source.

            Wow - and I was expecting this to be the equivalent of a gift card. How naive of me to think that Sonos would do the right thing even for those accepting the compensation. It is also disingenuous to offer a voucher/coupon that has inherent restrictions and to not clearly state these on the CR100 Submit webpage (https://www.sonos.com/en-ca/cr100submit?utm_source=owners&utm_medium=email&utm_content=couponbutton-EN-CA&utm_campaign=goodbye-cr100).
              Ryan S
              Ryan S
              Retired Sonos Staff
              February 9, 2018
              My apologies for any confusion there, Ikrananka. On the page you linked, you'll see this described as a coupon code and the specifics for its use also lined out:

              When can I use my coupon code?

              You can use your coupon code as soon as it arrives in your inbox. Your code will be valid until July 1, 2018 for a purchase on sonos.com and cannot be combined with any other deals or promotions.
              Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
              Ikrananka
              Enthusiast II
              February 9, 2018
              My apologies for any confusion there, Ikrananka. On the page you linked, you'll see this described as a coupon code and the specifics for its use also lined out:

              When can I use my coupon code?

              You can use your coupon code as soon as it arrives in your inbox. Your code will be valid until July 1, 2018 for a purchase on sonos.com and cannot be combined with any other deals or promotions.


              Ah - I stand corrected and apologise for my error.
                Sullydks
                SullydksAuthor
                Renowned Enthusiast I
                February 10, 2018
                POINT BEING -----> 6 Months - PLEASE EXTEND TO A YEAR ????
                That was the point of this thread...
                But no response on that yet ?
                ====, Synology NAS. FLAC only.
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