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robski8
Contributor I
October 26, 2020
Question

CR100.

  • October 26, 2020
  • 9 replies
  • 441 views

I have 3 x CR100 controllers. I note they are no longer supported by Sonos. What do I do with them? Will Sonos take them back to recycle them?

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9 replies

Paul A
Paul A
Retired Sonos Staff
October 26, 2020

Hi @robski8.

Welcome to the Sonos community and thanks for reaching out to us. I understand the situation where you’re coming from. Let me help out.

I would like to recommend contacting our sales team @+18006802345 option 4 so they can discuss with you the process of what to do and how to take advantage of our trade-up program.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

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ratty
ratty
October 26, 2020

There is no trade-up option for CR100s.

Recycle the dead CR100s as with any other electronic waste.

    Paul A
    Paul A
    Retired Sonos Staff
    October 26, 2020

    Hi @ratty.

    Thanks for the correction and clarification. My apologies to the OP. Please allow me to share with you the guide which I found upon checking our system about the CR100 eligibility

    The CR100 is not eligible for our Upgrade program, as it reached its end of life as a product before the Trade-Up program was introduced. You can learn more about this at www.sonos.com/cr100. as @ratty suggests either dispose of these controllers responsibly at an E-Waste center or by having us dispose of it for them by contacting our technical support team or our sales team for us to send you a return label so you can ship the device back to us.

    Please let us know if you still have further questions or concerns. We are always here to help.

    Thanks,

     

     

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    Stanley_4
    Stanley_4
    Grand Maestro
    October 26, 2020

    When the end of life for the CR-100 was announced you could get a coupon good for $100 worth of Sonos products.

     

    That program is long past though.

      robski8Author
      Contributor I
      October 31, 2020

      Thanks for the replies.  I inherited this system and I feel restricted by Sonos. I used to be able to use my iPhone music and that has changed so now if I want to use music I am forced into a subscription service. Then again it’s no different to iTunes being phased out for Music. Presumably if I went old school I could connect a CD player to the ZP100 system?

      ratty
      ratty
      October 31, 2020

      I used to be able to use my iPhone music and that has changed so now if I want to use music I am forced into a subscription service.

      No, there are free services available on Sonos.

       

      Presumably if I went old school I could connect a CD player to the ZP100 system?

      You could. 

      robski8Author
      Contributor I
      October 31, 2020

      Thanks. That’s me done.

      Stanley_4
      Stanley_4
      Grand Maestro
      November 1, 2020

      I ripped my CDs to FLAC files and let my Sonos stream them. Haven’t had the CD case open in a couple years.

      You don’t need anything fancy, a Raspberry Pi-Zero-W will work just fine pretty cheap unless you really need a big storage card or an external drive.

        robski8Author
        Contributor I
        November 1, 2020

        Thanks Stanley_4.  I will have to Google much of your text so hoping to understand in due course.

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