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Daryl69
Contributor I
December 24, 2019
Question

controller update on Imac not updating

  • December 24, 2019
  • 2 replies
  • 745 views

My Sonos Controller says it needs to update to 10.6 but won't. I'm running latest Mac OS (Catalina) on a imac. System works fine on other devices and lets me update controller on them (Mac and android) but not the imac. Any suggestions? system is a dock, sonos 1 and 3.

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    2 replies

    Airgetlam
    Airgetlam
    December 24, 2019

    Have you rebooted both the router and the Mac? Or, you could delete the app, and download fresh from the Sonos website, just making sure to “Connect to existing system” when prompted.

    My guess would be that you’ve got a virus protector/firewall stopping the Mac from reaching the Sonos update servers.

    By the way, the dock is no longer a supported device. Updating your Sonos app will cause it to stop functioning. 

    Bruce
    ratty
    ratty
    December 24, 2019

    Reboot the machine. If the controller still won’t update then uninstall it and re-install from https://www.sonos.com/support

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