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seacar04
Contributor I
January 6, 2018
Question

Controller (iphone) can't access music services

  • January 6, 2018
  • 16 replies
  • 696 views
We have several different devices that we are using in the home to access sonos, including a samsung phone, ipad and an iphone. The only issue is with the iphone. When the sonos was initially setup 2 weeks ago there were no problems. Now when I go to the music services on the iphone it can't display any music and it says there is a network error. However, there is no network error and all the other controllers have no issues playing the music through the sonos one in our house speakers.
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16 replies

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seacar04Author
Contributor I
January 6, 2018
John, I can try looking next time he is over. Not sure there was anything we saw difference wise when checking all settings.

Belly, already did that and reset the Sonos with a 10-second power off. Neither helped.
Belly M
Belly M
January 6, 2018
On the iPhone.. go to settings...General...Reset...Reset Network Setting.

Then connect back to your wifi.
seacar04Author
Contributor I
January 6, 2018
No luck with the network reset. Even restarted and then downloaded and reinstalled the Sonos app. Same issue
Belly M
Belly M
January 7, 2018
A bit drastic but I would personally would factory reset the phone at this point.

Unless... you have any VPN software or similar installed? Have a look at what software has been installed or updated on your iPhone since it was setup two odd weeks ago and remove them, can always add them back but do reboot the phone before testing.

There is nothing that could have been altered / configed on your router since it was last working? Any rules / parental controls / filtering?

Apart from dynamite or contacting Sonos support to see if they have any ideas... I am at a loss.
John B
January 7, 2018
Me too. The facts are that only one controller is affected, which tends to rule out router, internet and general Sonos system issues. Except perhaps for IP addressing issues, but that seems to be ruled out by the fact that only music services are affected, and music on the phone can be played.

Even a friend's iPhone is fine.

That is why my last resort was to mention DNS, wondering if there was something preventing the music services' servers from being connected to. But really I would expect that to be a system wide issue. I just wondered if there was something in the phone's DNS settings that was interfering with the process. But really clutching at straws.
seacar04Author
Contributor I
January 7, 2018
Thanks guys I really appreciate all the help and support on trying to figure this one out. I completely am at a loss as you guys are. Think I will just stick with using the other controllers I have and ignore my phone for Sonos use for now. Maybe dig into it more in the future. Appreciate the fast replies too!
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