Control4 Integration with Sonos 7.0

For some reason I thought Sonos and Control 4 were supposed to have entered into a partnership. Aren't partnerships supposed to to make things better? Most of my customers want ONE app to control their system, not two or more. Now I can't even give them access to the line in on their Sonos Connects with Control 4, they have to switch to the Sonos app? Nope. Sorry. I can no longer recommend Sonos in a Control 4 environment. This has resulted in a terrible user experience for my customers and they really are not happy at all.

Partnerships don't always pan out the way customers hope they will. Control4 customers are unhappy about the shortcomings in the API provided by Sonos. Sonos customers are unhappy about the shortcomings in the API provided by Amazon. I think the whole "partnership" thing is kind of a minefield right now and it is the "end user experience" that keeps getting blown up. Hopefully this will improve as the various parties learn how to work together better.

Regarding the Control4 / Sonos integration discussion. I have made a very significant investment in Sonos product AS A RESULT OF the recommendation of my C4 dealer and the Sonos representation of compatibility. All worked great until this past month (Feb 2018) when the integration was broken. A few questions for Sonos directly:

1. What is the expectation to resolve this issue? Please provide a substantive update regarding company posts that C4 and Sonos are "in talks". As a customer of both C4 and Sonos I don't care who is at fault it just needs to be fixed. The loyalty both companies have is intense and the negative goodwill is equally strong. If money is the issue (as I suspect it is), Sonos should at least offer a license for sale to customers who need it and allow us to use the prior integration.
2. Why would Sonos issue a press release in 2016 about the C4 integration and then not inform its customers that if we update we are going to lose significant utility and investment of this promoted value?
3. Does Sonos offer a product or partnership with the same functionality as C4? If not, given I purchased significant Sonos equipment based on your public representations regarding compatibility, will you refund my purchases?

Thank you.

I’ve been using and recommending Sonos for almost a decade. And I have a Control4 system that I have left at an old version to keep the traditional Sonos functionality. Now i have a Control4 issue to deal with and am certain my system will need an upgrade - with will downgrade my functionality. I had hoped if we gave Sonos and C4 time, they would make some updates and slowly re-build parity with the “old” drivers, but as far as i can see, no updates have been made.

What is the current status of the driver functionality?

Regarding the Control4 / Sonos integration discussion. I have made a very significant investment in Sonos product AS A RESULT OF the recommendation of my C4 dealer and the Sonos representation of compatibility. All worked great until this past month (Feb 2018) when the integration was broken. A few questions for Sonos directly:

1. What is the expectation to resolve this issue? Please provide a substantive update regarding company posts that C4 and Sonos are "in talks". As a customer of both C4 and Sonos I don't care who is at fault it just needs to be fixed. The loyalty both companies have is intense and the negative goodwill is equally strong. If money is the issue (as I suspect it is), Sonos should at least offer a license for sale to customers who need it and allow us to use the prior integration.
2. Why would Sonos issue a press release in 2016 about the C4 integration and then not inform its customers that if we update we are going to lose significant utility and investment of this promoted value?
3. Does Sonos offer a product or partnership with the same functionality as C4? If not, given I purchased significant Sonos equipment based on your public representations regarding compatibility, will you refund my purchases?

Thank you.

I second this post. In the end, the end-users are the only ones being hurt by this "spat" between C4 and Sonos. Neither company had a problem touting the prior integration in the hopes of generating more profits. Now, however, neither company seems to care that customers who relied on their press-releases to make buying decisions are now stuck with a bunch of expensive equipment that works like crap together.

Sonos, your customers, at minimum, deserve some sort of update

-JVB

We have control 4 (for controlling DirecTV outside pool TVs). The integration is the most ridiculous BS I have ever seen.

1. Turn on Control 4 regions
2. Click Sonos as feed
3. Goto Sonos app and turn on music
4. Go back to Control and control volume

Also; god forbid a change in provider or router; might as well call in a nuclear scientist. This is a classic sign of companies trying to own the connected home alone and all failing to realize its standardization thats needed. Still no update; and still a shitty experience for me.

In the press release for the Sonos Amp there was a mention of new APIs for better integration with Works With Sonos partners and others. Is there a chance that Control4 will be solved as part of this update? If there was a certified driver set for Sonos it would be in the bulk of my projects, but until we can have access to content it's a non-starter.

On December 6th we released Sonos version 7.0 and added a new registration method for Sonos systems that enables the listener to play music from Spotify straight to Sonos. As a result of the changes, this update also broke an unofficial Control4 integration with Sonos. We apologize for the inconvenience this may cause some users of both Control4 and Sonos.

If you’ve already updated your system and are unable to play to Sonos via Control4, you can still use the Sonos App on any compatible device. If you’re a Spotify subscriber, you can now also use the Spotify app to control what’s playing.

We are in talks with Control4 on potential solutions and will provide updates here as they become available.

2 Years Ago you posted that you completely destroyed the well rounded integration that Control4 had with Sonos (lets be honest nobody cares if it was sanctioned) you have since left everyone in the dark seemingly having abandoned this post.
We the User Base would love it if you could take 5 minutes out of your year to let us know where this is heading because, we let you select from your Sonos favorites is a Bad Joke!