Constant Updates REALLY ANNOYING

pacificdiver, with all due respect, you avoided Ken_Griffiths question altogether. In fact, you've managed to avoid several people's questions. Is it possible for you to simply answer the question(s) presented without additional colorful commentary?

Please, answer the questions if you are ACTUALLY wanting assistance. Otherwise, users have no choice but to view the continuation of this thread as the delight you must feel at the sound of your own voice.

One cannot help others who chose not to either accept the help, or refuse to admit they need the help. Which is it going to be?

pacificdiver,

Equating reserving IP addresses with being a "mainframe installer" or "engineer" is hyperbole of the highest order. It's akin to equating making a grilled cheese to making coq au vin. Unless one has some type of handicap, one should not be so harsh on one's ability to perform simple tasks.

pacificdiver,

Equating reserving IP addresses with being a "mainframe installer" or "engineer" is hyperbole of the highest order. It's akin to equating making a grilled cheese to making coq au vin. Unless one has some type of handicap, one should not be so harsh on one's ability to perform simple tasks.

My father can barely use a screwdriver. Picture a support agent on the phone trying to walk him through the steps given above.

For the record, I have tried many of the fixes listed above. They help, but don't fix the problem completely. What WOULD fix the problem would be to lessen the frequency of the app updates.

And btw, another "An update is available" window literally just popped up on my PC. Oh, the irony.

My father can barely use a screwdriver. Picture a support agent on the phone trying to walk him through the steps given above.

For the record, I have tried many of the fixes listed above. They help, but don't fix the problem completely. What WOULD fix the problem would be to lessen the frequency of the app updates.

And btw, another "An update is available" window literally just popped up on my PC. Oh, the irony.

I've walked hundreds through the procedure. No one yet has had a problem (and there are no screwdrivers involved). On a scale of 1 to Network Engineer, if changing a WiFi password is a 1, reserving IP addresses is a 1.2.

But don't let that reality ruin your ranting.

PS - You do know that update notification is just a notification, right? You can easily choose not to click it, and go about your merry way.

I'm going to agree with @pacificdiver on the argument that reserving IP addresses and other network troubleshooting can be too much for some people. It's not necessarily because they aren't capable of understanding and learning, it's that they are so afraid of tech that they effectively shut down mentally and can't complete the simplist of tasks.

My mother is a good example of this. She definitely is an intelligent woman, but she was afraid of changing the inputs on the TV for fear she won't be able get cable back on. It took years to get her to be comfortable with the idea. She has a few echos now, and can manage them ok, but I had to setup some Alexa groups for her. There is no way I'd set her up with Sonos as she would not be able to manage it.

(side note: I would get Sonos for mum if she leaved a bit closer to me where providing tech support on a regular basis was a reasonable option)

That's not a knock on Sonos, just that there is a segment of the population that can't handle Sonos, and therefore shouldn't be buying Sonos. But I would say that the frequency of updates really that relevant for the majority of people. If you can't use a screwdriver or change the input on your TV, you're going to struggle with Sonos long before an update happens. And if you can manage to operate Sonos on an every day basis, you should be able to reserve IP addresses and work with Sonos support to troubleshoot networking issues.

As far as the issue of whether the updates need to be happening as frequently as they do, Sonos replied to that and gave reasons why. I'm not sure what the point of further debate on the topic would be.

I'm going to agree with @pacificdiver on the argument that reserving IP addresses and other network troubleshooting can be too much for some people. It's not necessarily because they aren't capable of understanding and learning, it's that they are so afraid of tech that they effectively shut down mentally and can't complete the simplist of tasks.



This surprises me, Danny. Please allow me to be very clear. I agree with your statement -- Sonos is not for everybody. That said, I believe there have been several in this community to offer very clear technical assistance. Those same people would likely contact pacificdiver directly via phone/skype and walk him/her through the process. This issue (at least in part) is a set it and forget it proposition. Reserving IPs does not have to be made more complicated, and at least that element of pacificdiver's issue would be addressed (and potentially resolve the problem altogether).

What surprises me about your position is that you appear to be giving pacificdiver an easy out here, whereas what I believe they should really (only my opinion) receive is a solution. You can absolutely offer it, as can others.

FWIW, pacificdiver appears to be very passive aggressive and I'm not convinced they want anything else but to keep repeating the same phrase "updates don't have to be so frequent" ad nausea. If that's truly the case, they need different help, and I doubt we can offer it.

This surprises me, Danny. Please allow me to be very clear. I agree with your statement -- Sonos is not for everybody. That said, I believe there have been several in this community to offer very clear technical assistance. Those same people would likely contact pacificdiver directly via phone/skype and walk him/her through the process. This issue (at least in part) is a set it and forget it proposition. Reserving IPs does not have to be made more complicated, and at least that element of pacificdiver's issue would be addressed (and potentially resolve the problem altogether).


Yea, I don't think I said that very well, or at least didn't clarify it well enough until later in the post.


What surprises me about your position is that you appear to be giving pacificdiver an easy out here, whereas what I believe they should really (only my opinion) receive is a solution. You can absolutely offer it, as can others.


I can offer some basic advice, but many others offer much better advice. Really, my only advice is repeating what others have stated here already, when it comes to network stuff. My purpose in the last post was to acknowledge that I saw some truth to what was said, even if I didn't fully agree with the entire point.


FWIW, pacificdiver appears to be very passive aggressive and I'm not convinced they want anything else but to keep repeating the same phrase "updates don't have to be so frequent" ad nausea. If that's truly the case, they need different help, and I doubt we can offer it.

I'm not always successful at it, but I try and ignore motives in these discussions/debates. That's partially because I don't like it when someone attempts to minimize my own statements/views by claiming I'm just a "Sonos apologist", secretly on staff or something of that nature. A statement is either true or false regardless of why the statement was made. Also, motives are personal, and calling it out can be viewed as a personal attack or lead to personal attacks. I'd rather avoid that.

If I was unable to figure out my voltage supply for my table lamp and can’t be 'arsed' to read how to use a simple volt-meter 'quick start' guide, then YES I would agree to leave it to a friend, relative, or pay someone to sort it for me. However to simply ignore everything, do nothing... and sit there in the dark with a 'broken' or 'unusable' lamp and then start complaining and ranting about it, seems simply ludicrous to me.

I would choose to get the few 'easy' things done, that I mentioned in my earlier post above and then come back and complain when things do not work with the Sonos updates after trying that!!

Read the advice in the community, watch the various YouTube videos on how to reserve IP addresses etc.

I’m certainly no networking expert either, it took me less than 3/4 hour, or so, from start to finish, to figure out how to do such things for myself.

Find a mate, or pay for someone to do it, if you can’t be bothered yourself, but don’t start moaning before doing anything. It WILL undoubtedly be a local networking configuration issue in 99.9% of cases. Of that, I’m entirely confident.

I'm not always successful at it, but I try and ignore motives in these discussions/debates. That's partially because I don't like it when someone attempts to minimize my own statements/views by claiming I'm just a "Sonos apologist", secretly on staff or something of that nature. A statement is either true or false regardless of why the statement was made. Also, motives are personal, and calling it out can be viewed as a personal attack or lead to personal attacks. I'd rather avoid that.

I understand your point, and respect it just the same. You often underestimate yourself also, but humility is a great quality to have.

Perhaps it wasn't obvious, but my intentions were never to attack. I, not unlike several others, lose patience with empty complaints. This is multiplied exponentially when the complaint isn't followed by acknowledging (and to some degree) following the professional advice given.

Secret Sonos employee claims? Really? Not even going to approach that one. Sorry you have to deal with that.

Cheers!

Applause for that post, Danny. Wish I could "like" it more times than one. We share much of the same motivations.

And I don't have the energy necessary, once I've made a post, to argue my points. Either they can see a different perspective, or they can't, and no amount of "argument" will help. The statements I make I would prefer to stand on their own. Like science, the proof is in the process, not in the arguments about who's right and who isn't.

This is a public forum. I'm happy to have people post opposing views, and if they can support them, it's an interesting read. It's those who can't that boggle my mind. But in the case of feelings, I can't deny someone else what they feel. Just as they can't deny what I feel, and try to support with facts and solutions.

Gah. Rambling. Sorry.