Constant Updates REALLY ANNOYING

They clearly have a concern for it since they added the automatic updates feature. It's not something they would add if they were not aware of how some customers feel about updates.

The thing is that automatic updates does not work for those of us that use the desktop controller. I don't know how well it works for androids too, going by my experience - I do not see that my phone app has automatically renewed itself even with the phone set to do this automatically for apps, which it does for others. Maybe there is another thing to toggle just for Sonos that I have missed, but this isn't a big deal for me, stuck as I anyway am with having to manually update the computer controller every time.

And of course, automatic in all cases only works for those that have the network quality and set up to be where Sonos needs it to be. I have no idea what that is as a percent of users.

On the process discipline, let us agree to disagree; I am not seeing it to the extent I would like to, but that may be just me, I agree.

Finally, for some of us, this is just a music system; it is all very well to say that it is software etc etc, but we use it just to play music and are not seeing that use case change in many years, notwithstanding all the jazzing up Sonos may have done to it.

Seems it may be time for a Sonos employee to directly comment on this thread again, and specifically attempt to answer some of the legitimate questions posed. Wade through some of the empty complaints and there's merit among this madness for their representation and clarification.

Honestly, what are they going to say that will alleviate the complaints? Anything they say will just be fuel to the fire.

The thing is that automatic updates does not work for those of us that use the desktop controller.


Understood. I wasn't trying to imply that Sonos auto firmware updates made updates carefree across all platforms, just that it's a sign they are aware that upgrades are annoying to some users.


I don't know how well it works for androids too, going by my experience - I do not see that my phone app has automatically renewed itself even with the phone set to do this automatically for apps, which it does for others. Maybe there is another thing to toggle just for Sonos that I have missed, but this isn't a big deal for me, stuck as I anyway am with having to manually update the computer controller every time.


I've had no issues with Sonos automatic updates.


And of course, automatic in all cases only works for those that have the network quality and set up to be where Sonos needs it to be. I have no idea what that is as a percent of users.


Yea, that can be annoying if your phone does updates over a mobile network, but your home has weak or no internet access. Again, I'm not claiming that it's not frustrating to some customers.


On the process discipline, let us agree to disagree; I am not seeing it to the extent I would like to, but that may be just me, I agree.


Eh, I'm not really claiming Sonos does have good process discipline as am that there isn't enough information to claim one way or the other really. It's hard to gauge the consequences of waiting to put in a new feature, security patch, bug fix, etc.


Finally, for some of us, this is just a music system; it is all very well to say that it is software etc etc, but we use it just to play music and are not seeing that use case change in many years, notwithstanding all the jazzing up Sonos may have done to it.

Sure, and I'd happy to see Sonos make changes to make updates easier to delay and/or less painful for you all somehow. I don't know exactly what that looks like.

And FYI, if I could speculate on another reason why updates are coming more frequently, Sonos used to be a much more closed system. With involved in android and iOS systems, and voice control, they are forced to react to changes made to those systems as well as their own. Again, not necessarily a concern of every customer, but something that factors into to the update decisions.

You said there is zero reason for the update frequency. Isn't that the same as their being no value in the updates?


No, it most definitely is not the same. Emphasis on the word, "frequency."

Vaccines are important for kids. If a child needs 50 shots to be fully vaccinated by the time they're 12, should we give them 1 at a time? Of course not - we group them together to make it easier on the child. If I make the claim that "giving 50 shots one at a time is ridiculous and unnecessary," it is not the same thing as saying that the shots are useless. It's the frequency that matters, not the content that's being administered.

As I said REPEATEDLY before (but for some reason, people seem to fail to understand), there's nothing wrong with updates, but doling them out more than a few times per year is unnecessary for an app that plays music, and does nothing else.

Regardless of what response it might incite, the information provided could at least be stamped official. That has to count for something, no? If nothing else, we can all likely agree on the fact silence from Sonos on the issue could do more potential damage than actually addressing the concern(s) presented. My experience is Sonos does a great job of the latter, but I'm aware that isn't all users' opinion.

Was more an attempt to pull this thread back into a constructive roadmap, as it was taking a hard left turn into... well, nowhere pleasant.

Seems it may be time for a Sonos employee to directly comment on this thread again, and specifically attempt to answer some of the legitimate questions posed. Wade through some of the empty complaints and there's merit among this madness for their representation and clarification.

Honestly, what are they going to say that will alleviate the complaints? Anything they say will just be fuel to the fire.

Regardless of what response it might incite, the information provided could at least be stamped official. That has to count for something, no? If nothing else, we can all likely agree on the fact silence from Sonos on the issue could do more potential damage than actually addressing the concern(s) presented. My experience is Sonos does a great job of the latter, but I'm aware that isn't all users' opinion.

Was more an attempt to pull this thread back into a constructive roadmap, as it was taking a hard left turn into... well, nowhere pleasant.


Got news for you, these types of threads always go nowhere pleasant. Sonos commenting only feeds that. Better to let it run its course until the next update triggers the next dozen or so posters who find fault.

Vaccines are important for kids. If a child needs 50 shots to be fully vaccinated by the time they're 12, should we give them 1 at a time? Of course not - we group them together to make it easier on the child. If I make the claim that "giving 50 shots one at a time is ridiculous and unnecessary," it is not the same thing as saying that the shots are useless. It's the frequency that matters, not the content that's being administered.


Vaccines are given together, yes, but also as a matter of availability. Yes, you get as many shots at one time as you can, but as new diseases arise, you get the new vaccine irregardless of the last time you had a vaccine. This happens every year with the flu vaccine. People get them in the fall because that's when they become available and that's when they are needed. As new flu strands are considered to be active, the flu vaccine is updated, and you can get the vaccine again if you wish.

It really isn't that great of analogy, as there are plenty of differences between patches and vaccine. I don't think it supports your argument anyway since vaccines aren't spaced out for the convenience of the patient, they are made available as soon as possible.


As I said REPEATEDLY before (but for some reason, people seem to fail to understand), there's nothing wrong with updates, but doling them out more than a few times per year is unnecessary for an app that plays music, and does nothing else.

I understand that you think the frequency of the updates is unnecessary. I understand that they are frustrating and don't have any outward value to you. I just don't agree that the frequency doesn't serve any purpose for all or most of Sonos customers...at least not without looking more closely at what's in the updates and why they are released now as opposed to later.

Got news for you, these types of threads always go nowhere pleasant. Sonos commenting only feeds that. Better to let it run its course until the next update triggers the next dozen or so posters who find fault.

OK, fair enough. Cheers!

[quote=melvimbe]
It really isn't that great of analogy, as there are plenty of differences between patches and vaccine. I don't think it supports your argument anyway since vaccines aren't spaced out for the convenience of the patient, they are made available as soon as possible.

Vaccines are not given "as soon as they are available." They are grouped together primarily for the convenience of the patient (or parent).

"Combination vaccines reduce the number of shots your child needs while protecting against several serious diseases." (from www.cdc.gov)

DPT, MMR, etc are good examples. It's done to minimize the number of injections. Newer combos include Pediarix (DTaP, Polio, and Hep 😎, ProQuad (MMR and Chickenpox), Pentacel (DTaP, Polio, Hib,) etc.

Group the updates together so there is more per update, with fewer updates. It's that simple. Fine, if there is some Earth-saving critical patch that will rescue mankind from demise via a glitch in Sonos software, I would welcome that patch and all of the annoyance that comes with it, since humanity is at risk. Since I doubt there are too many potential fatalities from Sonos systems going off the rails, I'm going go ahead with my assertion that Sonos could dial down the volume a bit on their updates and we'd all be just fine.

This thread is still going? And now it's somehow about vaccination? Exceptional.