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mw2319
Trending Lyricist I
Apr 28, 2017 11:13 PM UTC

"Check your network connection" error message

I've downloaded the most recent version of the Sonos Mac Controller from the Sonos.com site.

The Mac App will only display Favorites and songs loaded into the queue from my iPhone. Trying to select any service (Tunein, Apple Music, Pandora, etc) doesn't work and it says I'm not connected to the network.

However, I can start and stop musich in the queue and see and start playing items that in my Sonos Favorites category (that were added from my iPhone).

I went to Preferences > Services and selected Apple Music. I then selected my account and clicked Reauthorize Account to see if that would help. At that point, I get the following dialog box.



Clicking on Try Again just shows the same screen over and over and over.

My Mac App is on the same wireless network as the Sonos speakers and again, it can control the speakers (play/pause) but only for music added by my phone.

Any suggestions are welcome and appreciated.

Thank you
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      14 replies

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      Jeremy Hobbs
      Trending Lyricist I
      Nov 28, 2017 1:50 PM UTC
      Well, the issue has now resolved itself. Just for giggles I went in last night and tried to re-add the Pandora service to Sonos and it worked.
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      David_490
      Lyricist II
      Nov 29, 2017 9:26 PM UTC
      @Jeremy... did you "do" anything to fix it? I am located in Boston. No special DNS. No attempt to get around regional restrictions. I can play Pandora from their app on my phone or from the web app on my PC without incident. It's only Sonos that isn't working. And this seems to directly coincide with the addition of the new Sonos/Pandora feature(s). We're still dead in the water. Would really love a solution!
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      David_490
      Lyricist II
      Nov 29, 2017 9:26 PM UTC
      @Jeremy... did you "do" anything to fix it? I am located in Boston. No special DNS. No attempt to get around regional restrictions. I can play Pandora from their app on my phone or from the web app on my PC without incident. It's only Sonos that isn't working. And this seems to directly coincide with the addition of the new Sonos/Pandora feature(s). We're still dead in the water. Would really love a solution!
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        rockinrotho
        Lyricist I
        Dec 17, 2017 3:21 PM UTC
        Crickets, that’s all I hear, Pandora works fine from every other way imaginable , just not Sonos, and based on what I read from above , looks like I am not the only one
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