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Saurabh_smartthings
Contributor I
Jan 30, 2018 5:41 AM UTC
Answered

Cannot Update Sonos App to 8.3.1

Currently I have Sonos iOs app version 8.3 installed. I got a pop up today that an update 8.3.1 is available.When I go to App store to install the update , I do not see any Update tab and just see Open tab.
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    Saurabh_smartthingsAnswer
    Contributor I
    Jan 30, 2018 9:02 PM UTC
    Well I got my issue resolved . I waited for a while like say 2 hours since I reported the issue and then I saw the Update tab on App store to update to 8.3.1. Now the app is on latest , so might be a glitch for few hours
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    8 replies

    aladin79
    Lyricist I
    Jan 30, 2018 6:51 AM UTC
    same problem here... and since the last hardware update last week i can‘t connect all my speakers at the same time anymore
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    terrencege
    Lyricist I
    Jan 30, 2018 8:07 AM UTC
    Same issue, I just updated to 8.3 however it keeps pointing me to the apple App Store to update the app
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    Caliban12345
    Lyricist I
    Jan 30, 2018 8:18 AM UTC
    Same issue Any ideas anyone
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    bockersjv
    bockersjv
    Local Superstar
    Jan 30, 2018 8:29 AM UTC
    If you are having problems intslling app update. Delete app and re-install and be sure to select "Connect to existing system" whne the new app starts.
    If you are having problems with drop outs or connecting to speakers then:-

    It is unlikely the update directly had caused your issues, but the disconnecting of you Sonos during the update may have exposed a wi fi issue.

    Here's what fix mine and may others.
    • Turn off all wi fi devices in the house, inc all Sonos speakers.
    • re-start your wifi router and wait for it to come back online.
    • Then turn on all Sonos kit and wait for it to connect
    • Turn on the rest of the wi fi items.
    • Then come back here and tell us if successful or if you still have issues.

    Good luck
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      Saurabh_smartthingsAuthorAnswer
      Contributor I
      Jan 30, 2018 9:02 PM UTC
      Well I got my issue resolved . I waited for a while like say 2 hours since I reported the issue and then I saw the Update tab on App store to update to 8.3.1. Now the app is on latest , so might be a glitch for few hours
      Translate
      sandyk13
      Lyricist I
      Feb 15, 2018 2:16 PM UTC
      I have the same issue with my speakers since installing 8.3.1. They are not easily accessed so before I preform the recommendation above would someone please tell me if they were successful? Thanks
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      Stuart_W
      Stuart_W
      World-Class Superstar
      Feb 15, 2018 2:35 PM UTC
      I have the same issue with my speakers since installing 8.3.1. They are not easily accessed so before I preform the recommendation above would someone please tell me if they were successful? Thanks

      The suggestion by bockersjv is a good and sensible suggestion. Nobody can say it will solve your issue but it's a good start and very likely exactly what Sonos will do if you contacted them directly.

      Try it, it can't hurt and there is a good chance it will resolve your issues.
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      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      sandyk13
      Lyricist I
      Feb 16, 2018 4:21 PM UTC
      Restarting my WIFI solved my speaker problem...I didn't have to unplug my speakers. I tried that first since my speakers are hard to access...I need a tall ladder. Thanks
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