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Nw10gooner
Contributor I
November 17, 2016
Question

Cannot leave beta program 7.0

  • November 17, 2016
  • 16 replies
  • 573 views
I have just tried to leave the beta program as I would prefer to use all the controller functions on my iPhone and iPad including EQ settings, Trueplay setup and other points. However, it did not work and I received a message saying Error code 9: and then all the room names.
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      16 replies

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      Nw10goonerAuthor
      Contributor I
      November 19, 2016
      ....slight correction that Playbar is on ver 6.4 now and the Sub and RealPlay5 on ver 6.4.2.

      Cheers
      cristiansonos
      Lyricist II
      November 20, 2016
      Oh God... Made an mistake and upgraded to beta with my brand new Sonos 5 and Playbar... Can't control the EQ and room names anymore. I have tried everything that you have as help for downgrade to public release but i always have ERORR 9

      . Please help me. Thanks
      Nw10goonerAuthor
      Contributor I
      November 20, 2016
      Hi Christian, use this link:
      https://sonos.custhelp.com/app/answers/detail/a_id/1707/~/removing-yourself-from-a-sonos-beta-program?_ga=1.110891205.1333966485.1413094971
      If you follow the instructions then you will be able to leave the beta program and go back to production level code. First time I tried it on Thursday it didn't work for me. However, I tried again on Saturday and it worked. Then you should see that all Sonos devices are on ver 6.4 or 6.4.2 and the IOS app version 6.4.8 (not sure if you are using an iPhone or iPad).Then you get back all the Room setting controls including EQ.
      cristiansonos
      Lyricist II
      November 20, 2016
      Thank you for the response, unfortunately doesn't work. I am inactive on sonos beta page, trued multiple times to delete apps, restartsistem with factory reset... still the same error. Play 5 is useless now since I can't add any music service, playbar working but i am unable to downgrade or add music service. I am waiting for their answer.
      Thanks again!
      Ryan S
      Ryan S
      Retired Sonos Staff
      November 21, 2016
      Thank you for the response, unfortunately doesn't work. I am inactive on sonos beta page, trued multiple times to delete apps, restartsistem with factory reset... still the same error. Play 5 is useless now since I can't add any music service, playbar working but i am unable to downgrade or add music service. I am waiting for their answer.
      Thanks again!

      Hi Christian, have you had a chance to get this resolved? If not, you'll want to give us a call on our support line and a technician will walk you through downgrading from the public beta to the main release.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      cristiansonos
      Lyricist II
      November 22, 2016
      Resolved with Sonos from France, thanks!!
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