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Nw10gooner
Contributor I
Nov 17, 2016 11:42 PM UTC
Question

Cannot leave beta program 7.0

I have just tried to leave the beta program as I would prefer to use all the controller functions on my iPhone and iPad including EQ settings, Trueplay setup and other points. However, it did not work and I received a message saying Error code 9: and then all the room names.
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      Nw10goonerAuthor
      Contributor I
      Nov 19, 2016 1:32 PM UTC
      ....slight correction that Playbar is on ver 6.4 now and the Sub and RealPlay5 on ver 6.4.2.

      Cheers
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      cristiansonos
      Lyricist II
      Nov 20, 2016 12:04 AM UTC
      Oh God... Made an mistake and upgraded to beta with my brand new Sonos 5 and Playbar... Can't control the EQ and room names anymore. I have tried everything that you have as help for downgrade to public release but i always have ERORR 9

      . Please help me. Thanks
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      Nw10goonerAuthor
      Contributor I
      Nov 20, 2016 7:31 AM UTC
      Hi Christian, use this link:
      https://sonos.custhelp.com/app/answers/detail/a_id/1707/~/removing-yourself-from-a-sonos-beta-program?_ga=1.110891205.1333966485.1413094971
      If you follow the instructions then you will be able to leave the beta program and go back to production level code. First time I tried it on Thursday it didn't work for me. However, I tried again on Saturday and it worked. Then you should see that all Sonos devices are on ver 6.4 or 6.4.2 and the IOS app version 6.4.8 (not sure if you are using an iPhone or iPad).Then you get back all the Room setting controls including EQ.
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      cristiansonos
      Lyricist II
      Nov 20, 2016 7:42 AM UTC
      Thank you for the response, unfortunately doesn't work. I am inactive on sonos beta page, trued multiple times to delete apps, restartsistem with factory reset... still the same error. Play 5 is useless now since I can't add any music service, playbar working but i am unable to downgrade or add music service. I am waiting for their answer.
      Thanks again!
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      Ryan S
      Ryan S
      Retired Sonos Staff
      Nov 21, 2016 6:01 PM UTC
      Thank you for the response, unfortunately doesn't work. I am inactive on sonos beta page, trued multiple times to delete apps, restartsistem with factory reset... still the same error. Play 5 is useless now since I can't add any music service, playbar working but i am unable to downgrade or add music service. I am waiting for their answer.
      Thanks again!

      Hi Christian, have you had a chance to get this resolved? If not, you'll want to give us a call on our support line and a technician will walk you through downgrading from the public beta to the main release.
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      cristiansonos
      Lyricist II
      Nov 22, 2016 5:35 AM UTC
      Resolved with Sonos from France, thanks!!
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