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Berooki
Avid Contributor I
April 15, 2018

Cannot edit queue

  • April 15, 2018
  • 8 replies
  • 605 views
I am unable to edit current queue, including skip, pause, volume adjust. Diagnostic #1871781398.
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      8 replies

      Chris
      Chris
      Lead Maestro
      April 15, 2018
      what device or controller - have you tried rebooting device.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      BerookiAuthor
      Avid Contributor I
      April 15, 2018
      Sonos controller for Android. Rebooted and still issue persists.
      Chris
      Chris
      Lead Maestro
      April 15, 2018
      Have you tried rebooting the Sonos device as well.

      What does it do when you go into the edit queue screen?
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      BerookiAuthor
      Avid Contributor I
      April 15, 2018
      No songs are showing in the queue, all functions greyed out.
      Chris
      Chris
      Lead Maestro
      April 15, 2018
      If you go into one of your services or sources and add a song to the zone. What happens then? Does the song play? What is the music source?

      If something like TuneIn or Pandora is source the queue will be greyed out as it just streams radio.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      BerookiAuthor
      Avid Contributor I
      April 15, 2018
      Yes, the song plays but the queue (i.e. now playing screen) behaviour is still the same. No song showing and all functions greyed out.
      Jeff S
      Jeff S
      Retired Sonos Staff
      April 18, 2018
      Yes, the song plays but the queue (i.e. now playing screen) behaviour is still the same. No song showing and all functions greyed out.

      HI Berooki,

      I'm sending you a direct message with some suggestions.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Chris
      Chris
      Lead Maestro
      April 18, 2018
      What service are the songs coming from?
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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