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Berooki
Avid Contributor I
Apr 15, 2018 5:15 PM UTC

Cannot edit queue

I am unable to edit current queue, including skip, pause, volume adjust. Diagnostic #1871781398.
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      8 replies

      Chris
      Chris
      Lead Maestro
      Apr 15, 2018 5:16 PM UTC
      what device or controller - have you tried rebooting device.
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      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      BerookiAuthor
      Avid Contributor I
      Apr 15, 2018 5:18 PM UTC
      Sonos controller for Android. Rebooted and still issue persists.
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      Chris
      Chris
      Lead Maestro
      Apr 15, 2018 5:19 PM UTC
      Have you tried rebooting the Sonos device as well.

      What does it do when you go into the edit queue screen?
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      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      BerookiAuthor
      Avid Contributor I
      Apr 15, 2018 5:21 PM UTC
      No songs are showing in the queue, all functions greyed out.
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      Chris
      Chris
      Lead Maestro
      Apr 15, 2018 5:22 PM UTC
      If you go into one of your services or sources and add a song to the zone. What happens then? Does the song play? What is the music source?

      If something like TuneIn or Pandora is source the queue will be greyed out as it just streams radio.
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      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      BerookiAuthor
      Avid Contributor I
      Apr 15, 2018 5:23 PM UTC
      Yes, the song plays but the queue (i.e. now playing screen) behaviour is still the same. No song showing and all functions greyed out.
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      Jeff S
      Jeff S
      Retired Sonos Staff
      Apr 18, 2018 7:14 PM UTC
      Yes, the song plays but the queue (i.e. now playing screen) behaviour is still the same. No song showing and all functions greyed out.

      HI Berooki,

      I'm sending you a direct message with some suggestions.
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      Chris
      Chris
      Lead Maestro
      Apr 18, 2018 9:28 PM UTC
      What service are the songs coming from?
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      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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