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Contributor II
Dec 27, 2020 4:15 PM UTC

cannot add new device

I am running the S1 and have most a fair amount of gen 2 components but am still running a gen1 amp, so I am using s1. I tried to add a new play bar but am being blocked until I upgrade my system. In reading other threads I upgraded to iOS 14.3 and have restarted my router and each Sonos component. I still cannot perform a system upgrade.

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14 replies

Airgetlam
Dec 28, 2020 3:10 AM UTC

Lol, no worries, sir. I was eating dinner whilst typing, so I may have been slower than normal. It would have bothered me if we’d come up with different answers, as I’d need to figure out what I missed, but since we’re in line, it’s all good. Wish I could understand exactly what is going on, though….I can’t think of any reason why an S2 existing system would block adding a device to a parallel S1 system. 

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Bruce
Ken_Griffiths
Dec 28, 2020 9:35 AM UTC

My initial thoughts were ‘perhaps’ the playbar had an old version of the firmware and maybe needed an update that it could only get when wired to a router, rather than over the air… er … maybe?

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mmcdAuthor
Contributor II
Dec 28, 2020 10:51 AM UTC

Thank you so much for all for all of your time and very detailed instructions. I will unplug the S2 devices tonight after work and try to run the update.

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mmcdAuthor
Contributor II
Dec 31, 2020 4:41 PM UTC

All, thank you so much for taking the time from your days to assist me. I am up and running and was able to add the Playbar. In the end I needed to hard wire the Sonos to my router, creating the mesh network and then run the updates. I thank you all again and wish you and your families a Happy New Year and blessings in 2021

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