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bamber2001
Trending Lyricist I
July 24, 2020

Cannot add a Sonos player to a system that I’ve kept on S1

  • July 24, 2020
  • 24 replies
  • 2530 views

I’ve kept my system on the S1 software because I think the S2 software isn’t yet mature and there are no compelling reasons to change.

When I try to add a Connect the Controller says it needs to update.  When I take that option I’m offered only the S2 app … that I don’t want.  There’s no other option.  It’s a really simple need: I just want to add a Connect to an existing S1 system.

Before anybody asks, yes all my hardware (including the extra Connect) is S2 compatible.  But no, I don’t want to migrate to S2.

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24 replies

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ShaunRF
Contributor I
November 3, 2020

Hi @phabean I’m not sure exactly what caused the problem in the first place, but I suspect it might have been the S2 Controller that somehow updated one of the Play 1 speakers on my S1 system. It seems when there are no speakers powered up on the S2 system then the S2 Controller gains an awareness of speakers on the S1 system. I have therefore turned automatic updates off for both controllers and so far the problem has not reoccured.

Good luck and I will be interested to hear if setting up a new account for your S1 system gets your S1 system back up and running again.

phabean
Lyricist II
November 3, 2020

@ShaunRF thx. was getting real angry/lost lst weekend. was about to throw everything out of the window 🤮 - but some light here I guess. will keep you posted. 🤘

ShaunRF
Contributor I
December 3, 2020

@phabean any luck in adding the Sonos Connect to your S1 system?My S1 and S2 systems have been operating flawlessly ever since I sorted out the problem on mine.

phabean
Lyricist II
December 6, 2020

hi all, i tried it mutiple times with s1, creating a separate account, trying to add diff. products, transfering ownership, and so on. deleted the apps multiple times. no chance. as soon as I want to add the s1 only products the s1 app wants to update. I gave up now before throwing stuff out of the window. i even had to update to the new sonos app now as the s1 speakers wouldn’t work smoothly any more. now my playbar needs to be added, the rest is working again. I am gonna sell the connect …

Many thanks here for sharing & caring :-) → have some good holidays and stay healthy !!

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