Cannot add a Sonos player to a system that I’ve kept on S1

Hi @bamber2001.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to ask some questions to better understand what is going on.

• Is the Sonos Connect you’re trying to add to the existing system a brand-new Sonos device or a previously working Sonos device on your Sonos system?
• What is the light status of the Sonos Connect you’re trying to add to the existing system?

Please let me know if you still have further questions or concerns. We are always here to help.

Thanks.

Hello Paul and thanks for your attention.

• The Connect is a previously working device.  For unknown reasons it stopped being connected to the remainder of the system.  It just wasn’t visible.  I factory reset it and then tried to add it back.
• The light on it is flashing green.

The problem is that I can find no way to add a product to a system in which all components are S2 compatible but the owner (me) wants to stay with S1.  The controller apps insist on upgrading to S2 first.  I don’t want to do that because

• there’s presently no functionality in S2 that I want
• S2 is not yet a mature product and I like to wait many months before adopting new music software because I don’t want to risk trouble 
• I might want to add in a [cheap, used] S1 product if somebody offers me one

Stay safe, Peter

What platform are you running the app on? Sometimes my PC S1 app tries to force me to upgrade (despite the fact I already have a split system), I just exit it and try again. Does this about 1 time in ten for me.

HI @bamber2001 

Thanks for the detailed response.

I would like to suggest turning off automatic updates on your Sonos S1 app by going through Settings tab, tap System > System Updates. You may want to try it again by turning off automatic updates then add product one more time.  If the issue persists, I would suggest submitting a diagnostic and call our technical support team for more in-depth troubleshooting steps.

Please let me know if you still have further questions or concerns. we are always here to help.

Thanks,

I run Sonos controllers on three platforms, Windows, OS x and iOS.  This has worked well for me over the past several years.  (Aside from the mild annoyance that only smart device apps but not desktop controller applications permit certain service-oriented functionality).  I’ve seen the same problem on both iOS and Windows platforms.  Here’s a screenshot from an iOS device.  Touching update does the obvious; touching Done takes me back to my attempt to add a player.  So there’s no way of adding a Sonos 2-compatible player to a system still using Sonos 1 even though it’s compatible.

Hi @bamber2001.

Thanks for the details and for your immediate feedback.

I would recommend calling our technical support team for a more in-depth troubleshooting steps. This is not a normal behavior since we did gave room/options to our customers. We gave them the decision making if they wanted to stay with the Sonos S1 app or upgrade with the Sonos S2 app. This includes adding products to the existing Sonos system running on S1 app even though the system is S2 compatible,. I would also recommend submitting a diagnostic so we can check if the Sonos devices are prompting any error messages on the diagnostic when you try to add a product on the Sonos app.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

That is an App Update message, which seems valid. It needs the latest version of the S1 app before it can add anything to your S1 system. At least on mobile, an S1 app cannot auto-install the S2 app, so you should be safe. (PC/Mac do not have this restriction so more care needs to be taken).

This is news to me; how can that be when the UI screen on my Mac says Sonos S1 controller on the top? If I opt for an update from inside that, will it somehow jump to S2 on its own?

Your screenshot looks like it is from iOS, and on that platform one app cannot force install another. Based on that shot, your S1 app is saying it needs an update, which is fine and expected. If this is not iOS then ignore me, I know nothing of Macs.

@controlav : I sent no screenshot, so perhaps the above isn't a response to me. But to make things clear for anyone else that read this, the Sonos controller in a Mac OS environment on a Mac seems to be similar to how the S1 app works in iOS and Androids - it cannot move to S2 from within it.