Contributor I

Can’t update to latest version of Sonos - Sonos will not accept my Email

Forum|Forum|8 years ago
August 16, 2018
11 replies
620 views

I can’t finalize my latest Sonos update. I asks for my email. When I type in the email I am using here it claims that the account doesn’t exist
And I have now a remember dot asking for finalizing the update, which I can’t

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Jeff S

Retired Sonos Staff

Sorry
I start to get little annoyed now
I can not get the menu “account settings” as I tried to show/tell you, look at the screen dump, sorry their are in Danish
I have tried all menus in “Settings” and none of them gives me the possibility to change to another account
Please come up with something useful

I think it would be best to work with our phone team who can walk you through the process. Please call us up, our number and hours can be found here.

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