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Maximus4033
Contributor I
Dec 1, 2016 5:12 PM UTC
Question

Can't seem to remove myself from the beta program

Hi, could you please help me to remove myself from the beta program? I've tried the advice and removed myself off the beta website and reinstalled the app, but it still won't allow me to update without an email, which I never seem to receive.

Any help would be appreciated
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    11 replies

    Jeff S
    Jeff S
    Retired Sonos Staff
    Dec 1, 2016 5:36 PM UTC
    Hi, could you please help me to remove myself from the beta program? I've tried the advice and removed myself off the beta website and reinstalled the app, but it still won't allow me to update without an email, which I never seem to receive.

    Any help would be appreciated

    Hi Maximus4033,

    I'm sending you a direct message with some instructions.
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    Help others find useful content by clicking the like button and selecting the best answer to your question.
    mdesario
    Contributor I
    Dec 3, 2016 6:33 PM UTC
    Jeff, could you please provide similar instructions?

    I joined Beta program, and then public Beta. I didn't RTFM. 😞 I lost ability to add services on iOS. I removed my self from the Public Beta. Removed myself from the Beta program entirely. Uninstalled Mac controller and iOS App (side note: could never 'find' the beta version of the OSX Controller, only 6.4). Now I get a 1101 error downgrading. Tried rebooting Sonos devices. Have 7 in one house, 2 in my ski house, and another friend who I put in the same situation. What do we do?

    Matthew
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    jgatie
    jgatie
    Dec 3, 2016 6:49 PM UTC
    Jeff S recently asked other users to PM him directly for this issue. Give it a shot.
    Translate
    Jeff S
    Jeff S
    Retired Sonos Staff
    Dec 3, 2016 10:36 PM UTC
    Jeff, could you please provide similar instructions?

    I joined Beta program, and then public Beta. I didn't RTFM. 😞 I lost ability to add services on iOS. I removed my self from the Public Beta. Removed myself from the Beta program entirely. Uninstalled Mac controller and iOS App (side note: could never 'find' the beta version of the OSX Controller, only 6.4). Now I get a 1101 error downgrading. Tried rebooting Sonos devices. Have 7 in one house, 2 in my ski house, and another friend who I put in the same situation. What do we do?

    Matthew

    Hi Matthew,

    I'm sending you a direct message with instructions for leaving the beta program.
    Translate
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Jimbo1974
    Lyricist I
    Dec 4, 2016 9:35 PM UTC
    Hi Jeff, I am in the same situation, error 1101.. thanks James
    Translate
    heer2351
    Lyricist III
    Dec 4, 2016 9:52 PM UTC
    Jeff I would appreciate a PM as well. Have the same problem only error 9
    Translate
    Spot
    Lyricist I
    Dec 5, 2016 3:09 PM UTC
    Hi Jeff, same here.. I'd like to try out Trueplay and was too fast to join the beta 😉 can't downgrade
    Translate
    Jeff S
    Jeff S
    Retired Sonos Staff
    Dec 5, 2016 10:29 PM UTC
    Hi Jimbo1974, heer2351 and Spot,

    I'm sending you all some direct messages with instructions.
    Translate
    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Spot
      Lyricist I
      Dec 5, 2016 11:25 PM UTC
      thanks Jeff again for the help... everything is working great (again)..

      S.
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      socrocs
      Lyricist I
      Jun 28, 2018 6:42 AM UTC
      Hi Jimbo1974, heer2351 and Spot,

      I'm sending you all some direct messages with instructions.

      I have the same problem. I need to exit Beta. Can I have the instructions as well please?
      Translate
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