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John.G.
Contributor I
June 14, 2014

Can't get Sonos controller to run on a new Windows 7 x64 laptop

  • June 14, 2014
  • 5 replies
  • 616 views
I recently installed the Sonos Controller on a new HP laptop running Windows 7 - x64. My wife had been previously able to run Sonos on her old Windows 7 desktop. Now, on the new system, the controller launches, but immediately complains of a problem, and exits. I can run the Sonos Controller successfully on my Windows 7 based desktop. Any ideas?
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    5 replies

    Dominique Z
    Dominique Z
    Retired Sonos Staff
    June 24, 2014
    Hello John G,

    If you are running into issues with the PC controller software, it may be corrupted. I'd recommend a fresh install of the Sonos application. (NOTE: the music library and service settings are stored within the devices themselves so they will be preserved during this process)

    Please go through the following steps to do so:

    1. Please uninstall the Sonos application:
        - Select the Start Menu
        - Select Control Panel
        - Select Sonos from the list
        - Select Uninstall (toward the top of the window- above the list of programs)
        - Allow the uninstall

    2. Please download the latest Sonos application from our website:
        - Please visit: www.sonos.com/support
        - Select the Windows Icon
        - Install the Sonos Desktop Controller

    3. Once you install the Sonos Desktop Controller
        - Open the Sonos Desktop Controller
        - Associate your computer it to the system

    Please let me know if you still get the prompt to update the software after this process. 
    controlav
    controlav
    Lead Maestro
    February 14, 2019
    Windows 7 on a new laptop? Sounds like an oxymoron. What "problem" exactly does it complain of? (Apart from running on a soon-to-be-unsupported operating system).
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Ryan S
    Ryan S
    Retired Sonos Staff
    February 14, 2019
    Hi controlav, looks like you found a thread from 2014 somehow, Dominique's response and the question are pretty outdated at this point. Windows 7 isn't a supported OS for a controller for Sonos anymore.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    controlav
    controlav
    Lead Maestro
    February 15, 2019
    How did that happen? LOL. Thanks Ryan.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Airgetlam
    Airgetlam
    February 15, 2019
    It's the board software. Happens to me every once in a while, pops up a thread that's old for me to look at. 🙂
    Bruce
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