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janthony6
Trending Lyricist I
June 3, 2024

Can't disable wifi on new app

  • June 3, 2024
  • 12 replies
  • 3236 views

On the new app, if you try to disable wifi on a wired device, such as an Arc or Sub, it will hang, crash, and then it may even say it's disabled. But then the device reboots and its back to enabled. 

When you do it from the old app, it properly disables the wifi. This is easily reproduced 100% of the time. 

Please do not respond with why you think wifi should be on - my entire system is wired and works perfectly wired. Anytime I add a new device, I have to dig up an old iPad with the old app on it to disable the wifi because the new app does not work. 

 

Also, why doesn’t the Mac app or website have the features to disable wifi or add components? 

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    abcabc888
    Lyricist I
    July 30, 2024

    I have a Sonos system at home with 3 rooms, one of them has 2 fives in stereo and one sub, I decided to connect the three of them using Ethernet, I went to the app, selected a Five, clicked Disable WiFi and my ENTIRE system in the house disappeared from the app and made the speakers a very expensive door holder. I’m unable to add them back to the system even after factory resetting them. 
     

    I’m done with WiFi audio and with Sonos in particular. I went with Ethernet because I was experiencing disconnects all the time (even when speakers were close to the WiFi)

     

    I literally made 3 EXPENSIVE speakers unusable by connecting to them an Ethernet cable and clicking “disable WiFi” 

      trevoracus
      Lyricist II
      August 19, 2024

      To those who are struggling because of the latest update to the Sonos app, I have found a way to disable the Wi-Fi. I can’t believe this actually works, but if you disable Wi-Fi, let it finish, then immediately power off the Sonos amp when it finishes. Then when it powers back on the Wi-Fi will stay disabled!! I have 10+ sonos amps on a unifi network so naturally to avoid STP issues i need to have them all on ethernet only. In the past this was easy but ever since the latest update disabling Wi-Fi stopped working. But with this trick, you can actually disable the Wi-Fi until Sonos pushes an update to fix this issue. Hope this helps someone who is struggling.

       

      Thanks for this, I was struggling with this for the last month. Error after error. I am running a unifi system and just wired up my external garage with a 200ft fibre cable.

      This left the sonos trying to connect on sonosnet or whatever and also triggering the STP on the switch.

      I ended up sitting beside the amp, flipping the WIFI to disabled and after a bit while it was blinking white I pulled the plug and let it die from power loss. Plugged it back in and it stayed disabled.

      I then had to do this same thing to my PORT and to my SUB.

      A GIANT PITA. Thanks for the direction!

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