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Ionvet
Contributor I
May 30, 2024 10:13 AM UTC
Question

Can’t add music services to the new Sonos app

I can’t add new music services to the new Sonos app. The app is up to date, I’ve tried restarting my phone, logging out and back in on the app, trying multiple times with Amazon Music and Deezer. The service page says that the service was successful added and I can return to Sonos app, but when I do it it says that the service couldn’t be added and try again later.

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    Doofre
    Lyricist III
    Jun 5, 2024 10:13 AM UTC

    Oh, totally agree with you, this is not acceptable at all!

    It did work for me and I preferred doing this than not being able to use my Sonos system unfortunately.

    I must say I’m very angry at Sonos for putting in production this new App with soooo many bugs or missing features. Truly unbelievable. 

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      Janoabatedaga
      Enthusiast I
      Jun 5, 2024 11:00 PM UTC

      Has anyone been able to solve this without factory reset?

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      IonvetAuthor
      Contributor I
      Jun 6, 2024 3:29 PM UTC

      Has anyone been able to solve this without factory reset?

      Apparently not 😔

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      IonvetAuthor
      Contributor I
      Jun 8, 2024 10:09 AM UTC

      I have managed to add Amazon Music and Deezer with Sonos app for Mac. 

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      chrisOV
      Enthusiast I
      Jun 12, 2024 11:59 PM UTC

      This is a complete disaster - CANNOT add Apple Music via sonos app - try Mac controller and it says “Apple Music must be added through iOS APP”!!! 

       

      WE NEED TO PLEASE SORT THIS OUT SONOS WHY CAN I NOT ADD APPLE MUSIC!

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      chrisOV
      Enthusiast I
      Jun 12, 2024 11:59 PM UTC

      Same here. Just awful what happens to Sonos. We changed the streaming service and now I cannot add the accounts of my Family to Sonos … i‘m more than angry. This all feels like a pre-Alpha preview version that should have never seen the light on peoples systems…

      Funny, with the macOS app, I was able to add TIDAL Accounts to Sonos. But if I want to add Apple Music, Sonos tells me, I have to use the iOS or Android apps for that. But the iOS and Android apps tell me about “unexpected errors”, when I try to… it's enough to make your skin crawl

      Totally - it’s literally enough to tear your hair out. It’s so sad. 

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