BT Smart Hub 2 and SONOS systems

Forum|Forum|5 years ago
February 14, 2021
12 replies
819 views

Moved house, now have BT Full fibre Halo whereas old hoise was on Vodafone

Had Sonos products for last 8 years, now around 10, without any issues.

Our new house has full fibre system supplied by BT has full access speeds at the hub circa 150Mb.

Yet around the house, from 1m to 10m away from the router the speed through Speedtest barely reaches 90Mbs just a meter away, Now TV (wired) has the spinning logo during viewing.

Use a Boost off the router, all other Sonos appear off this port (BT Hub Manager) as thick walls, and ceilings

Downstairs: Boost, Sonos One, Two Play3s, (Beam or Arc coming soon) (sold PlayBar & Play 5)

Upstairs: Sonos One, two Play 1s

BT claim it is the SONOS system that is at fault and is a know problem ? ? ? ? !!!!

The Boost

Anyone any ideas of pointers or set-up advice I can rebuff them with as I never had this with Vodafone.

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Best answer by ratty

wired boost to router and then according to BT smart hub they are all under this port.

so i’m not sure, they don’t appear under wireless

They wouldn’t. All the Sonos devices connect through the Boost, and hence its wired router connection.

Show previous replies

Airgetlam

Not to worry! Mostly that was for others that come along on this thread. And there are already at least a dozen separate threads, so pushing others who are experiencing this same issue to one place may help. At least, I hope ;)

Bruce

N

nik9669a

Senior Virtuoso

Sorry, I’m new to this forum.

Welcome to the madhouse! 😜

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