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nealrogers
Trending Lyricist I
July 22, 2018

Battery drain on Android app 9.0.1

  • July 22, 2018
  • 77 replies
  • 9097 views
3 minutes ago
I see I'm not the only one with this problem - the latest update seems to have caused the app to consume more battery than the screen, even with notifications and lock screen off! I've had no choice but to uninstall the app as killing it, clearing cache etc, none of the usual things fixes it.
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    77 replies

    Gabned
    Lyricist I
    July 22, 2018
    Exactly the same issue. I've tried anything to reduce the battery consumption, without any acceptable result.. any idea about it?
    nealrogersAuthor
    Trending Lyricist I
    July 22, 2018
    Hopefully someone from Sonos will give us a proper reply soon. If you look at the reviews for the Sonos app on the Google Play site, there are loads of people all saying the same thing about 9.0.1.
      Airgetlam
      Airgetlam
      July 22, 2018
      Most of the staff on the boards is Monday through Friday, so it's unlikely to get a response here today. You may want to ping the 24/7 twitter folks: contact Sonos to discuss it. They'll likely ask you to submit a system diagnostic in order for them to get a better look at the system you have set up.
      Bruce
        nealrogersAuthor
        Trending Lyricist I
        July 22, 2018
        Yes I thought it would be quiet at the weekend. Thanks for your reply - it wouldn't have occurred to me to use Twitter.
        TnL
        TnL
        Trending Lyricist I
        July 23, 2018
        Same behavior on my Samsung Galaxy S5 (Android). Battery life has plummeted since recent release.
        Phone has been on for < 8 hours & the Sonos app has depleted 21% of battery.
        Stream dreams
        TnL
        TnL
        Trending Lyricist I
        July 23, 2018
        Still seeing crazy battery drain with the recent release (9.0...). I also find that I cannot "force stop" the app. It restarts immediately. This leaves only uninstall - which I have done for now.

        This app is doing something weird. My phone is out of range of my Sonos system most of the time, yet the Sonos app is by far the leading drain on my battery - more than 15 times the next app, which is the Android OS.
        Stream dreams
          Ryan S
          Ryan S
          Retired Sonos Staff
          July 23, 2018
          Hi everyone, there isn't a specific known issue right now with the Android app and battery life, but we'd be happy to look into it. Can you please submit a diagnostic from your Sonos system when you think the app has been using too much battery and post it here?

          Also, please post your model of phone and the Android firmware running on it?

          For general troubleshooting steps, I'd start with rebooting the phone and uninstalling the Sonos app.
          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            cerealcomplaint
            Lyricist III
            July 23, 2018
            done the reboot and uninstall of app, several times. sonos app still keeps munching battery. on last reinstall i had the app installed for 1 hour, not using the app and it still drained 6% of battery life. this on android 8.1 on a wileyfox swift 2. I'd love to submit a diagnostic but as the app keeps killing my battery I'm not keeping it installed. how long should the app be installed before sending the diagnostic?
              Peter Havekes
              Lyricist III
              July 23, 2018
              Diagnostic 1493051276
                cerealcomplaint
                Lyricist III
                July 23, 2018
                diagnostic number is 1377965854
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