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User849440
Avid Contributor I
January 23, 2017

App Update Available - but cant update!

  • January 23, 2017
  • 6 replies
  • 1249 views
Everytime I start my desktop PC (Win 10) Sonos app I get the message " Please update to the latest Sonos Controller app". I click update and it fails saying "Desktop controller has failed, please close program". The app on my Android device is up to date and works fine. Any suggestions?
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    6 replies

    User849440Author
    Avid Contributor I
    January 28, 2017
    anyone???
    guinnessaddick
    Lyricist II
    January 28, 2017
    Having the same problem (win10), the apps on my iphone & ipad are fine.
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 30, 2017
    Hi folks,

    Please uninstall the Sonos app from your computers then head over to our support page and download the latest version of the Sonos app. Let me know if you still get an update message after reinstalling the app.
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    User849440Author
    Avid Contributor I
    February 5, 2017
    Sorry, I should have said its the beta program that I cannot get to work on my PC. I have uninstalled Sonos a couple of times and downloaded fresh beta installs but both times it has failed.:@
    Jeff S
    Jeff S
    Retired Sonos Staff
    February 23, 2017
    Sorry, I should have said its the beta program that I cannot get to work on my PC. I have uninstalled Sonos a couple of times and downloaded fresh beta installs but both times it has failed.:@

    Are you getting a specific error when you try to install the beta app?
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    bockersjv
    bockersjv
    Local Superstar
    February 24, 2017
    Do you have multiple accounts on your Windows 10. I found Sonos had been installed in my wifes account area. although usable by all. I can't think how that happened but it caused a load of hassle till I realised. Uninstall from her account and then re-installed from my account and all the issues went away.
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