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vauxhall
Contributor I
Oct 23, 2018 4:31 PM UTC
Answered

app doesnt have add speaker function

I have just purchased a new play 1 to add to my others. When ive gone to add it to the system through the app it has lost the function to add another speaker.
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melvimbe
melvimbeAnswer
Oct 23, 2018 5:14 PM UTC
What Smilja said. If you're running an older version, some features may not be supported. The document below talks about system requirements.

https://support.sonos.com/s/article/126?language=en_US
Danny
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8 replies

melvimbe
melvimbe
Oct 23, 2018 4:48 PM UTC
Which app are you using? The ability to add a new speakers is no only supported on android and iOS apps, not on windows or a mac.
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Danny
    vauxhallAuthor
    Contributor I
    Oct 23, 2018 4:56 PM UTC
    im using the app on my itouch. It was there untill i did an update now its gone.
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    Smilja
    Smilja
    Oct 23, 2018 5:08 PM UTC
    Which iOS version is running on the iPod Touch?
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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    melvimbe
    melvimbeAnswer
    Oct 23, 2018 5:14 PM UTC
    What Smilja said. If you're running an older version, some features may not be supported. The document below talks about system requirements.

    https://support.sonos.com/s/article/126?language=en_US
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    Danny
    Tazerproof
    Lyricist II
    Oct 23, 2018 7:52 PM UTC
    They recently updated what can set up speakers and for some reason made it pretty much phones only(location data snatch). No clue why they would take it away from computers being able to. They really need to let installers set them up without accounts.
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    Airgetlam
    Airgetlam
    Oct 23, 2018 9:22 PM UTC
    An iPod Touch is a mobile device, not a "computer", so assuming it's running a valid version of iOS and Sonos version 9.2, it would have the ability to access that feature.

    While I'm also unhappy that they removed the feature from the desktop controller, it doesn't have anything to do with the OP's question.
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    Bruce
    controlav
    controlav
    Lead Maestro
    Oct 24, 2018 12:55 PM UTC
    Sounds like the iPad is running too old an OS to update to the latest Sonos version, though until the OP tells us the OS version that can only be a guess.
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      John B
      Oct 24, 2018 2:44 PM UTC
      im using the app on my itouch. It was there untill i did an update now its gone.My guess is you have a 5th gen iPod Touch, which can only run up to iOS 9.3.5. For a fully featured controller, from Sonos v9.2, iOS 10 or higher is needed.
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