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JRSB81
Contributor I
September 19, 2020
Question

Android lock screen volume controls

  • September 19, 2020
  • 16 replies
  • 1626 views

Help!  I've used my phone's volume controls for Sonos since I started using it about four years ago. 

Now the functionality has disappeared. 

I've not changed any settings. I've uninstalled and reinstalled the Sonos app.

I don't even see Sonos on my lockscreen any more.

Anyone aware of an issue or is it a Google update messing with things? 

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16 replies

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zer0r00t
Lyricist I
October 2, 2020

Hi, 7T Pro user here. Having the same issue after v12.0.5. Using that version for the time being. Hoping a quick fix. Regards

Rowena B.
Rowena B.
Retired Sonos Staff
October 2, 2020

Hi @zer0r00t, thank you for reaching out to us and welcome to the Sonos community. I appreciate you for providing us the software version of your Android device.

This will be addressed in a future Sonos software update. In the meantime, you can use another mobile controller.

Please feel free to reach back to us if you have questions to assist you.

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Joaper
Lyricist I
October 5, 2020

Hi, A OnePlus 5 user here who has the same problem. I am using S2 12.1 version and build 60381140.

It is still usable but I have to have the App active on my phone. I am looking forward to an update that will solve this issue in the near future.

Thanks! 

Rowena B.
Rowena B.
Retired Sonos Staff
October 5, 2020

Hi @Joaper, thank you for reaching out to us and welcome to the Sonos community.

We don’t have exact timing to share at this point and will update this thread when we do.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.
 

 

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zer0r00t
Lyricist I
October 17, 2020

Very upset about this. If it was working fine on v 12.0.5 and still does but doesn't on any version after that, it's definitely not the phone's fault or the OS's fault. Someone messed up on your side for sure which introduced this bug. And the fact that some settings can only be changed with the latest version, is so frustrating. I find myself having to keep installing the latest version just to change those few settings and then revert back to 12.0.5 just for the functionality. And it's even more frustrating that the desktop app isn't fully featured like the phone apps. If it was, it would make the experience a bit more palatable. It's ridiculous that this isn't being treated like a bug and being shrugged off as an OS issue. It's not possible for an app functionality to stop working that was working just fine without any mess ups from the dev team; although I'm not a dev and might be wrong. I'm really hoping this bug is taken a bit more seriously

Rowena B.
Rowena B.
Retired Sonos Staff
October 18, 2020

Hi @zer0r00t, thank you for reaching us out in the Sonos Community. Your frustration is completely understandable.

We appreciate your detailed post describing the issue and all your effort in checking this from your end. Your feedback is important to us.

I agree that an issue must be resolved as soon as possible. In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any to share with you. Please bear with us while our team is working towards a resolution for this.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.

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