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Grant Vinson
Contributor I
June 23, 2015

Android App is always running?

  • June 23, 2015
  • 10 replies
  • 1059 views
Is there a reason the Sonos app is always running on my s5? When I force quit the app, it reboots almost immediately. Is anyone else experiencing this battery drain?
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    10 replies

    Mohammed H
    Mohammed H
    Retired Sonos Staff
    July 13, 2015
    Hi Grant, is this still happening? Please check if you have any updates waiting in the Sonos app. Let me know your progress, thanks.
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    jamietre
    Trending Lyricist I
    July 14, 2015
    This is also happening to me with 5.4, the current version. "Force Stop" will terminate it, but it always starts itself up again. Greenify will keep killing it, but it keeps starting again.

    This is very frustrating, I would like the ability to start the sonos app when I want to use it, and stop it when I am finished. Now, it consumes resources on my phone all the time, 99.9% of which I'm not using it. Please let end users decide how and when to keep apps like this running. There are no other apps (aside from Google ones like integrated email services) on my phone that I can't stop and have them stay off. 
    upstatemike
    July 14, 2015
    This is another example of why phones do not make suitable controllers. It's time to come out with a CR300 dedicated controller and put an end to this constant battle trying to make the app based stuff work right.
    Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever
    jamietre
    Trending Lyricist I
    July 14, 2015
    I disagree. I would much rather use my phone as a controller, then have another single-purpose piece of hardware lying around that I will lose or break.  Your phone is always on your person, it's easily upgradeable, it's nearly impossible to lose since I can call it or locate it with GPS, and I'd rather not pay extra for another phone-like device that isn't my phone.

    The problem here isn't using the phone as a controller; the problem is an app that is either by defect or by design restarting itself all the time. This has nothing to do with the phone itself or as a platform. Just fix the problem, don't throw the baby out with the bathwater.
    Mohammed H
    Mohammed H
    Retired Sonos Staff
    July 17, 2015
    Can I ask you to submit a diagnostic and reply here with the confirmation number? If you could also confirm the phone make and model that would be great, thanks.
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    nirslsk
    Lyricist I
    February 23, 2016
    Still happening 7 months later. I use the Android app on a Nexus 6P (marshmallow) and Greenify does not seem to be able to suspend the Sonos app. I've observed significantly increased battery use with the Sonos app on older phones over the last couple of years which led me use Titanium Backup to freeze the app when I'm not using it. I'm trying to avoid rooting my 6P however, which excludes me from using Titanium. Not sure if battery life is worse with Sonos on the new phone to be honest, would just be nice to able not to have the app running in the background the whole time.
      lemo70
      Lyricist I
      September 25, 2016
      Just installed Greenify and realised that I have the same problem. This on Android 6.0.1 with app version 6.4.1.
      Touz
      Lyricist III
      October 9, 2016
      Same here, using greenify also (but it's irrelevant). We should be able to kill the app when not in use.
      LeoS
      Lyricist I
      July 15, 2017
      Any updates on this issue?
      I'm observing the same problem on a Google Pixel XL... I can't kill\greenify it.
      I'm uninstalling it until this is fixed.
      Skelton
      Prodigy I
      July 17, 2017
      Any updates on this issue?
      I'm observing the same problem on a Google Pixel XL... I can't kill\greenify it.
      I'm uninstalling it until this is fixed.
      I've had this issue with a couple different apps, but not with the Sonos one. I'm running Android 7.0, and it went away when I uninstalled/reinstalled. I've had some luck with clearing cache/etc for "required apps" too, but that's more complicated. For something like this I'd try the uninstall then reinstall if you haven't already.
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