Android app constantly freezes / crashes with update 9.0.1 update.

After resetting all of my speakers, and moving my music library to a new Windows 10 VM, and still experiencing issues with the app, I'm preparing to factory reset my Galaxy Note 8, just to say I've tried everything. I shouldn't have to do this of course, but at this point, I'd change religions to get my Sonos system back on track.

Delete the controller app, reboot the Android device and re-download and install it, if that isn't what you did in your first post.

Since you have Windows grab a copy of the Windows desktop controller and see what it does. At least it might allow a diagnostic to be sent.

You might want to set static/reserved IP addresses for your Sonos gear in your router's DHCP page, it has been known to solve issues during updates. Reboot the router then power down all Sonos gear, power back up starting with any wired device or the closest wireless, waiting a minute between each.

Thanks, Stan. I actually did that already from an earlier post you made so thank you two times! 😉 The app is working properly now but unfortunately, I shotgunned a bunch of changes at once so I can't tell you if making the necessary DHCP reservations is what ultimately fixed this particular issue. I also removed my SD card encryption, reset the entire system, relocated the Sonos Bridge, switched all hardwired connections over to SonosNet, reinstalled the Android app one more time (lucky number 9?), removed all power-saving functions on my Android for the Sonos app, and a couple more things I can't recall. I was going to factory reset my phone, but I have so many finely tuned apps that I didn't want to redownload & reconfigure, so I'm glad I didn't have to do that. All of the above steps I took were unprovoked save for updating the app. Every update this year has reduced functionality and/or has prompted several posts or tech support calls. My neighbor has agreed to buy my entire system off me for a meager discount despite my full disclosure of recent issues. His interest is only in its home theater capabilities, not streaming music or mobile app control. Suits me. Thanks for your friendly suggestions, but I'm going to look into a more conventional solution here forward. Take care and may all your future upgrades be hassle-free!

I can understand your feelings.

Do be nice to your neighbor and tell him to keep an eye on the Bridge power supply, they are known to cause frustrating issues.

PlayDoh72,

At this point your neighbor should assume that the BRIDGE power supply is defective — until proven otherwise. The best way to diagnose the power supply is to measure its voltage output. A healthy supply will measure about 5.1 volts. Also, the link lights associated with each network jack should be dark unless the network connection is active. If you can’t measure voltage, remove power from BRIDGE, set it aside, wire another SONOS unit to your network if necessary, and run the system for a while as a test. A defective BRIDGE power supply can cause the hard to describe issues that you are experiencing and more.

As you have discovered, adding units to the system again and again, does not fix anything, but it may temporarily work around a networking issue. A BRIDGE with a defective power supply can cause network issues.

Early in my SONOS life, I had a few issues until I straightened out my network. This is when I learned that adding units again and again, along with endless factory resets is not productive. That was in 2005. The system has been stable (and grown) since then.

—

That said, I recommend factory resetting every SONOS unit prior to delivery to your neighbor. Otherwise, your neighbor will inherit your music service registrations and there could be some interaction with your WiFi.

Neighbor changed his mind, LOL. I tested the power supply on my bridge with a multimeter and it showed a consistent and solid 5.2 VDC. I can't stress this enough, nothing in my house has changed including my network topology. System was running fine for years right up until this last patch, then the app started crashing. The patch before that, songs in my playlists started cutting off the last 10-15 settings, just like a lot of people have been reporting.

As suggested, I ran a diagnostic report, #2091087964, however I don't think this will show the Android app crashes. I will delve into my phone & find the syslog (if there is one).

I'm working with support now. I even have my controllers hard with brand new Cat6 cables to take the WiFi out of the picture and I've also factory reset my phone (doesn't matter, my wife's app locks up and/or crashes too). I think I've finally gotten through to support that there's definitely a problem with the app.

Can you also point them in the direction of the posts about the iOS app freezing and selecting the wrong zone while you’re at it? There’s serious problems with both versions of the app, my Android app selects the wrong zone and so does my ios app. They also get in a muddle about the state of the zone - it doesn’t stop playback when you tell it to and then the stop/play buttons are in the wrong state.

I’ve spoken to support on the phone for an hour and submitted emails and diagnostics but they just won’t reply.

Yeah, they're in a state of denial. I finally shut them up about my network being the issue (instead of the Android app) when I put my home PC on the WiFi and successfully controlled the system for hours without the app crashing. Sonos = effing stumped, LOL!