Android 8.6 Battery Drain and Windows 8.6 Issues

[The CONNECT:AMP could drop from your system if it lost its network address, but as long as it was previously set up and connected, it won't lose its settings. I think at this point it would be best to work this live with our phone team. Please give us a call, you can find the number here.

Thanks, if it happens again I'll definitely call.

I’ve uninstalled the Sonos app from my Android phone because I’ve been getting warnings from the phone about it draining the battery. My iPad app seems fine so I’ll have to use that and hope my CR200 carries on working

Hi Marc and Karen,

Can you send in a diagnostic report from your controller then reply here with the confirmation number? I'll take a look for you.

Hi Jeff,
my diagnostic confirmation number is 115496432.
Since the last update the Sonos app has been draining a lot of battery.
I've noticed that it is constantly using 100% of CPU and almost 2GB of virtual memory!
This happens even after a minute that I kill the app and even if the WiFi on the smartphone is turned off.
Andrea

This is also happening on my Android 8.0 Moto Z Play. I think when I am *not* on my home wireless connection (battery didn't drain at all when I was sleeping last night). This issue did not occur before the 9.0 update (on 9.0.1 right now). 9.0.1 which I updated to on Sunday morning or Saturday night did not fix the issue.

Diagnostic report # is 85697076

Should have stated that my Android version is 6.0.1 (highest the phone will go to and it is less than two years old -grr) but does not appear to be an issue on an old 5.1.1 tablet although some further testing is required

I have experienced significant battery drain on my Android phone in the past couple of days and see Sonos app at the top of my App list. I didn't have the lock screen controls visible, but do have them enabled for when I am using Sonos on my phone.

Nothing on my network has changed in the past couple of days although I do have multiple wifi SSIDs at home configured about a month ago. However, I would expect that the Sonos app should tolerate this as it seemed to before and could be a common setup for most people as wireless access points have these features as standard (2.4GHz and 5GHz channels co-existing).

I just updated the Sonos App today as it asked me to, but have submitted diagnostics number 403282820 in case it can shed any light.

So I have run the following, set some music playing from local library via a PC and then opened Sonos up on an old Andrioid tablet v5.1.1 and a Andoid phone v 6.0.1, let it play for around 10-15 mins and then took a measurment from the Android battery usage screen
on Android 6.0.1 at 10:38 Sonos CPU total 7m 53s, computed power usage 25mAh
on Android tablet usage negligible
after 20 mins the readings were
on Android 6.0.1 at 10:58 Sonos CPU total 19m 41s, computed power usage 65mAh
On Android tablet usage still negligible and was still negligible was after several hours
So after 10 mins of he sonos app open but not beig used it consumed 11min 48 CPU time and 39mAh. All of which burns the phone battery pretty bleep quick ( and to boot makes it get a touch warm)

THe only way to stop the high battery usage is to force stop the app - not a sensible solution

Nothing has changed in the network, sonos or phone environments except the upgrade to app version 9

Hi everyone, we're looking into the issues you've been reporting lately on the battery with Sonos version 9.0.1. For sake of keeping everything in one place, let's use this thread: https://en.community.sonos.com/controllers-software-228995/battery-drain-on-android-app-9-0-1-6810183 as the main one. So please follow that thread if you aren't yet.

Thanks!