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David-Texas-Dallas
Contributor I
November 20, 2022
Answered

Amazon Prime Music stop working, won’t re-authorize properly

  • November 20, 2022
  • 12 replies
  • 1498 views

My Amazon Prime Music just stopped working.  Had been working for several years.  The account is not authorized.  I’ve tried to reauthorize, and seems to complete but it is not ‘authorized’ when finished.  Have tried deleting Amazon Music from ‘Music and Services’ and then re-adding it and seems to complete fine.  But then it is not authorized.

 

Any suggestions?

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Best answer by Corry P

Hi @David-Texas-Dallas 

Welcome to the Sonos Community!

That is strange - there have been some changes to Amazon Prime recently, but you should still be able to play/browse.

I would certainly suggest rebooting your phone and Sonos devices and trying the remove/add steps again, but if that doesn’t help I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. They can also compare, on your system, a test account with your own.

I hope this helps.

12 replies

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Kimmyr
Lyricist III
January 27, 2023

Yes that’s what Ive done . Well at least Ive done a months free trial to check it works and it has this afternoon 🤞

 

sometimes these things work for while and then something else changes 🤦‍♀️

Corry P
Corry P
Sonos Staff
January 27, 2023

Hi @Kimmyr & @JeffZ 

We are aware of an issue affecting playback of certain purchased content within Amazon Music playlists and have reported it to Amazon.

I used to be ably to play it on my Sonos with a basic prime membership, but it now appears that my Sonos counts as an extra device to my phone and therefore I have to have unlimited to play it on my Sonos.

I too have Amazon Prime and was just able to play two different streams from Amazon to two Sonos rooms simultaneously, so I’m not sure that’s accurate. Is it the same if you try to play unpurchased tracks?

They have changed things considerably, however - they significantly increased the amount of tracks available on Prime, but removed the ability to play specific tracks unless you pay for their Unlimited tier.

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