Contributor I

Question

Alarm not working

Forum|Forum|8 years ago
January 1, 2018
8 replies
1018 views

I’ve set up alarms deleted and recreated alarms to occur on either of my 3 speakers but I keep getting an error stating ‘No alarm is playing’. I’ve checked WiFi network and rebooted all but still no joy. Any ideas?

Alarms

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Keith N

Sonos Staff

Hello there, alanr147. Thanks for posting and welcome to the Community. Would you mind submitting a diagnostic report and replying with the seven-digit confirmation number it gives at the end? This will give us some helpful insight into these errors and what the cause could be. Be sure to replicate the problem right before submitting the diagnostic report.

Thanks in advance!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

A

alanr147Author

Contributor I

Hi Keith, Thanks for coming back to me.
The Diagnostics confirmation no. is 8310369
KR
Alan

A

alanr147Author

Contributor I

Hi happening still..... new diagnostics number 8312113
Ithanks
Alan

Keith N

Sonos Staff

Thanks for the diagnostic report, Alan. I noticed all three players are showing errors that they lost connection to the network. Can you tell me a little about your local network? Do you have wireless extenders or access points? What is the make and model of the main router you are using? Additionally, what room are the alarms set for? Does this happen on regardless of the location or player?

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

A

alanr147Author

Contributor I

We are on Virgin cable broadband with an Arris Hub 3.0 router. There are no extenders being used and all 3 players were wireless. We wanted to set an alarm on our Bedroom player which we’ve just added to our system. But as I was experiencing problems tried setting alarms on the two existing players as a check to see if the issue was with the new player. But the issues does appear to be occurring on all three players. I have tried setting alarms using both radio streams and playlists.

Keith N

Sonos Staff

Sounds like we may want to take a closer look at the network and how data is being passed along to Sonos. If you are able to give our support technicians a call, we can create a remote session to troubleshoot these errors in real time. Our contact information can be found here.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

P

pmmagee

Contributor I

I have this exact issue. Diagnostic number is 72043897.

P

pfshort

Lyricist I

I also have the same issue. Alarm won’t work even using chime.
Diagnostic : 774929927

I have moved house and set up the sonos on a wifi extension network. Normal sonos streams fine, it is just the alarm misbehaving.

Pete

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