Skip to main content
Nortelfish
Contributor I
June 16, 2020
Question

after S2 upgrade, “cannot connect to device”

  • June 16, 2020
  • 15 replies
  • 1070 views

I upgraded my iOS and macOS clients to S2, which then upgraded my Play 1, Play 3, Play 5 (Gen 2) and Beam.  Now, I can no longer play music on more than one Sonos device.  When I attempt to, I get the “cannot connect to device.  Try again later.” Error message.

 

This was clearly an S2 upgrade related problem.  Help!

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    15 replies

    Krishma M
    Krishma M
    Retired Sonos Staff
    June 25, 2020

    Hi @Nortelfish, welcome to the community!

    It’s unfortunate why it’s no longer allowing you to play music in a group of speakers but we need to confirm if you’re using Airplay to play music or in the Sonos app? Try both options if you haven’t tried it. Try a different music source as well and Submit a diagnostic so we can further check it on our side. 

    Please reply to this email with the diagnostic confirmation number. Always here to help. 

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    RWS234
    Lyricist III
    July 12, 2020

    I am having the same problem.  Speakers disappear every day randomly.  Spotify works sometimes, I can no longer broadcast music from my Samsung smart tv to the house.   All started the day I upgraded to the S2 app.  Please do something Sonos.  There are thousands of complaints. 

    Airgetlam
    Airgetlam
    July 12, 2020

    Speakers disappearing randomly, and then reappearing is a good sign of duplicate IP address issues, where the speakers are fighting with some other device in your network for the same position in your router. Try a simple network refresh by unplugging all Sonos devices, then reboot your router. When the router comes back up, plug the Sonos devices back in. 

    Bruce
    Krishma M
    Krishma M
    Retired Sonos Staff
    July 12, 2020

    Hi @RWS234, thanks for reaching out! No worries, I’ll help you with that. Can you please submit a diagnostic first to further check it on our end? Reply to us with the confirmation number. Thanks! 

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Krishma M
    Krishma M
    Retired Sonos Staff
    July 12, 2020

    Speakers disappearing randomly, and then reappearing is a good sign of duplicate IP address issues, where the speakers are fighting with some other device in your network for the same position in your router. Try a simple network refresh by unplugging all Sonos devices, then reboot your router. When the router comes back up, plug the Sonos devices back in. 

    Hi @Airgetlam! Totally agree and thanks!

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      RWS234
      Lyricist III
      July 12, 2020

      I’ve done that multiple times. In fact, almost every time I want to listen on all of the speakers.  Why would this suddenly change with (forced) switching to the S2 app?  I submitted diagnostics.  Number; 574754712

      Krishma M
      Krishma M
      Retired Sonos Staff
      July 12, 2020

      I’ve done that multiple times. In fact, almost every time I want to listen on all of the speakers.  Why would this suddenly change with (forced) switching to the S2 app?  I submitted diagnostics.  Number; 574754712

      Hi @RWS234! Can you please reply to us with the confirmation number of your diagnostic? Thanks!

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      RWS234
      Lyricist III
      July 12, 2020

      It’s at the end of the last message 

      Krishma M
      Krishma M
      Retired Sonos Staff
      July 12, 2020

      It’s at the end of the last message 

      Hi @RWS234, can you please try submitting another one? It seems to be invalid. Thanks!

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      S.SKarn
      Lyricist I
      July 17, 2020

      It’s at the end of the last message 

      Hi @RWS234, can you please try submitting another one? It seems to be invalid. Thanks!

      I am having the same issue when selecting songs from my music library on an external NAS on my network. My diagnostic number is 317193881. Worked perfectly fine before the S2 update. Hopefully, you can look into a fix for this. 

      Show more replies
      Terms & ConditionsAccessibility statement