Contributor I

Answered

After 15.8.1 upgrade, all music services disappeared.

Forum|Forum|3 years ago
September 21, 2023
69 replies
12353 views

I have just updated the software to 15.8.1 as it requires update to my Sonos Roam and then after the update, all music services disappeared and even my NAS musics are unplayable.

Moderator note: We updated this article in October 2023 with new information below.

This behavior was due to a Sonos cloud outage at that time that is now resolved. Therefore we closed this topic.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Jamie A

Hi @orlie214 et al,

Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
Rebooting any device within your Sonos system
Uninstalling and Re-installing the Sonos app

If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

I hope this information helps!

Show previous replies

S

StowCr

Lyricist I

OK, folks what seems to fix it, but sounds daft to me is, log into the app on a PC\Laptop and woe and behold the music services before the update are there. I played a service on my Roam, then I went into my Android app and the services had returned, also the search for other services were available.....give it a try if you have PC\Laptop app 😂

This worked for me but made sure I refused the update on starting the PC app.

H

Hypnerotomachia

Lyricist I

Hi @orlie214 et al,

Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
Rebooting any device within your Sonos system
Uninstalling and Re-installing the Sonos app

If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

I hope this information helps!

This worked for me. Well, I actually only had to check for updates.

R

Rosco12

Lyricist II

Same here in the EU.

Rosco

A

austin

Trending Lyricist I

Same here - https://status.sonos.com/ is reporting that “Sonos Services” is down - I guess we’ll have to wait until that service is back, hopefully everything will recover automagically.

Listening to music on Line-In in the interim

A

austin

Trending Lyricist I

I just did a “Check for Software Updates” in the app and it’s working again

J

jjpod2

Lyricist I

Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.

This worked for me eventhough i didnt need an update. Reinstalling and restarting did not work.

A

AlexInE1W

Contributor I

Yep same here. All services bar my turntable have disappeared and can’t be added. Hilariously Last.fm (so many memories) and another no-longer available service are still there. But only those two.

Would be GREAT if when you fix the ios app, you bring back lock screen controls (hasn’t worked for 2 years +) and use of iPhone volume controls. Great speakers let down by naff supporting apps, isn’t a good strategy long-term...

jgatie

Yep same here. All services bar my turntable have disappeared and can’t be added. Hilariously Last.fm (so many memories) and another no-longer available service are still there. But only those two.

Would be GREAT if when you fix the ios app, you bring back lock screen controls (hasn’t worked for 2 years +) and use of iPhone volume controls. Great speakers let down by naff supporting apps, isn’t a good strategy long-term...

As has been repeatedly stated, Apple rules forbidding control of 3rd party hardware is why the lock screen controls and the volume up/down no longer work. Apple makes those controls exclusive to apps which play content over the phone or Bluetooth. With Sonos, it is the Sonos units which are playing the content, the controller is just a controller. So if you want these controls back, lobby Apple to allow control of 3rd party devices.

A

AlexInE1W

Contributor I

@jgatie My bad - didn’t realise that was now Apple policy. I’d swear there used to be a ‘play in lockscreen’ option a while back … it just never worked.

G

geoffhu

Lyricist I

As per Sonos support recommendation, I checked for updates on PC - no software downloaded as app was up-to-date but it seems that it refreshed “ a new music service catalog” Up and running again. thx for the advice.

Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.

All services resumed.

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