Skip to main content
Jason_122
Contributor I
August 7, 2014
Question

Adding Share information

  • August 7, 2014
  • 4 replies
  • 480 views
How long should 'Adding share information to a Sonos system' take? Only mines taking over 30mins so far...
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    4 replies

    Chris
    Chris
    Lead Maestro
    August 7, 2014
    sounds too long to me
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Moritz M
    Moritz M
    Sonos Staff
    August 8, 2014
    Hello Jason,

    Depending on the amount of tracks it could indeed take even more then 30 minutes. However in some cases the indexing process can be interrupted by broken music files as example. There is a very helpful tool for that which will scan your files for errors, it is called TrackErr.

    If your system is still indexing, after one day, then this is definitely not normal. In that case please send me a diagnostic and provide me with the confirmation number.

    Thanks,
    Moritz
    Help others find useful content by clicking the like button and selecting the best answer to your question
    mjcorrea
    Lyricist I
    January 3, 2017
    "Adding share information to Sonos" is at twelve hours and counting. Should I abort and send in a diagnostic?
    beynym
    World-Class Superstar
    January 3, 2017
    Should I abort and send in a diagnostic?
    Yes, you'd better.
    Terms & ConditionsAccessibility statement