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Jason_122
Contributor I
Aug 7, 2014 10:46 AM UTC
Question

Adding Share information

How long should 'Adding share information to a Sonos system' take? Only mines taking over 30mins so far...
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    4 replies

    Chris
    Chris
    Lead Maestro
    Aug 7, 2014 1:03 PM UTC
    sounds too long to me
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Moritz M
    Moritz M
    Sonos Staff
    Aug 8, 2014 12:35 PM UTC
    Hello Jason,

    Depending on the amount of tracks it could indeed take even more then 30 minutes. However in some cases the indexing process can be interrupted by broken music files as example. There is a very helpful tool for that which will scan your files for errors, it is called TrackErr.

    If your system is still indexing, after one day, then this is definitely not normal. In that case please send me a diagnostic and provide me with the confirmation number.

    Thanks,
    Moritz
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    mjcorrea
    Lyricist I
    Jan 3, 2017 1:07 PM UTC
    "Adding share information to Sonos" is at twelve hours and counting. Should I abort and send in a diagnostic?
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    beynym
    World-Class Superstar
    Jan 3, 2017 4:58 PM UTC
    Should I abort and send in a diagnostic?
    Yes, you'd better.
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