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Contributor I
July 18, 2018
Answered

Account Required with Update

  • July 18, 2018
  • 14 replies
  • 956 views
Why is it mandatory to create an account to continue to use Sonos? I have had these speakers for years. now with the lastest update I can't use the speakers without creating an account and registering all my speakers. this was never necessary. after spending thousands of dollars on hardware it has become unusable with a registered account and password. 😠
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Best answer by Airgetlam
In fact, you've always needed an account. It's just recently that they've added the password, and the requirement to log in each time you add a new speaker. You may have forgotten your original account, but the first time you set up your Sonos, it was still a requirement.

14 replies

Peagle
Enthusiast II
August 11, 2018
well I am sorry to say you are not correct - The FTC will not go after them and they can change their policy any time - if you opt in after the change it replaces the previous "contract" ie privacy policy.

Yup, they can and likely will change the policy. They don't need to notify us either. Lol ftc.

In addition There are other cases where they may collect data and possible share you have opted out of (if support asks you to submit a diagnostic for example.)

Imo scope of this is likely to grow with partners and desire to grow and turn profitable as a public company. I'm not bothered by this, but something to watch for sure.

Snip

Changes to Our Privacy Statement

Sonos may modify or update this Statement when necessary to reflect customer feedback and changes in our Products and Service; so, please review it periodically. When we update this Statement, we will revise the “Last Updated” date at the top of the Statement. If there are material changes to the Statement or in how Sonos uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by sending you a notification. We encourage you to periodically review this Statement to learn more about how Sonos is using and protecting your information. Your continued use of the Service or Products after any modification to this Statement will constitute your acceptance of such modification and updates.
Smilja
August 11, 2018
It should be obvious that in case someone uses e.g. Alexa sharing specific data with Amazon (like IP adresses and room names of the speakers) is necessary in order to make voice control work.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
jgatie
August 11, 2018
Sonos sucks, they are selling our data!!!!

Uhhh, no they aren't.

Sonos sucks, they might sell our data in the future!!!!

*sigh*
jgatie
August 11, 2018
well I am sorry to say you are not correct - The FTC will not go after them and they can change their policy any time - if you opt in after the change it replaces the previous "contract" ie privacy policy.

It's the FTC's job to go after them. You saying they won't is like saying cops won't go after bank robbers.

See this link to learn a little something:

https://www.ftc.gov/news-events/media-resources/protecting-consumer-privacy/enforcing-privacy-promises

Enforcing Privacy Promises

MAKING SURE COMPANIES KEEP THEIR PRIVACY PROMISES TO CONSUMERS
When companies tell consumers they will safeguard their personal information, the FTC can and does take law enforcement action to make sure that companies live up these promises. The FTC has brought legal actions against organizations that have violated consumers’ privacy rights, or misled them by failing to maintain security for sensitive consumer information. In many of these cases, the FTC has charged the defendants with violating Section 5 of the FTC Act, which bars unfair and deceptive acts and practices in or affecting commerce. In addition to the FTC Act, the agency also enforces other federal laws relating to consumers’ privacy and security.


https://www.ftc.gov/news-events/press-releases/2018/04/mobile-phone-maker-blu-reaches-settlement-ftc-over-deceptive

https://www.ftc.gov/news-events/press-releases/2018/04/uber-agrees-expanded-settlement-ftc-related-privacy-security

https://www.ftc.gov/news-events/press-releases/2018/01/electronic-toy-maker-vtech-settles-ftc-allegations-it-violated

https://www.ftc.gov/news-events/press-releases/2017/09/ftc-earns-prestigious-international-award-ashleymadisoncom-data

https://www.ftc.gov/news-events/press-releases/2017/09/lenovo-settles-ftc-charges-it-harmed-consumers-preinstalled

https://www.ftc.gov/news-events/press-releases/2017/08/operator-online-tax-preparation-service-agrees-settle-ftc-charges

https://www.ftc.gov/news-events/press-releases/2017/04/ftc-approves-final-orders-resolving-allegations-companies


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