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Joehoe
Contributor I
October 9, 2018

Account optional again?

  • October 9, 2018
  • 33 replies
  • 982 views
Hi,

Is there any plan to make the account optional again? It’s getting to an annoying point having to login or change the account email address each time a player drops out of the network.

I have a Bluesound system as well (different location) and although this also suffers from occasional network issues with the wirelessly connected players, it’s very straightforward to get it solved.

It’s getting to a point I will drop the Sonos setup in favor of Bluesound which works without any registration whatsoever and has far less network issues. Sonos, you’re become Bose, great marketing but poor customer experience. Sorry I have to say that.

Hope you will get that snappy experience of pre 8 software version back anytime soon.
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    33 replies

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    Erland Sommarskog
    Enthusiast II
    October 14, 2018
    My apologies for the quoting mistake! I was too quick when trimming the quote.
    jgatie
    jgatie
    October 14, 2018
    Sonos personnel have, several times now, confirmed that they have always required you to enter an account email in order to setup a Sonos system. You may not remember it, but the step was there. I personally bought my first units back in 2008, and distinctly remember the account info entry. So unless Sonos is lying and I (and many others) are also suffering from a mass delusion, it's a pretty good chance the step has always been there.

    And by the way, it is still the case that you can register with a throwaway account. Create a dummy gmail account and you can move your Sonos to that email in one easy step. Sonos doesn't care about your personal data, unless they are directly supporting your system via a diagnostic. They don't care about linking your data directly to you or selling the data so you can be targeted. They care about the aggregate, and they don't need names for the aggregate. So use that dummy account and take off the tin foil fedora.
    JoehoeAuthor
    Contributor I
    October 25, 2018
    Nice takeover of my topic... I started this topic not for security or privacy reasons. But for the hilarious decision to force passwords on a system that runs in a private environment only.

    We use our systems and tools in our company that are in the private, but used by us all, domain based on simple rules and trust. Any password or other hindrance in the way is annoying. And since Sonos requires such a thing for multiple simple tasks or settings it gets annoying very quickly.

    We had our meeting and we decided to replace Sonos in 2019. Most likely with Bluesound devices since that's the brand we know by own experience and does what we need and does not require any passwords or even e-mail addresses. But we will make a project out of it for sure since it's too important for our daily business to have another mistake.

    Have a nice day folks. And thanks Sonos representatives to share your thoughts. That has been very helpful.
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