9.0 Version App Keeps Freezing

Diagnostics 849269557

Thanks for sending in the report. I'd recommend uninstalling the app completely from your Android, then downloading it fresh from the app store.

I see a good amount of wireless interference causing communiaction erroprs between your speakers. This could lead to errors which would case the app to crash. Please start by changing the wireless channel your Sonos system is using.

Also, make sure your Bridge is not too close to any third party electronics which could cause interference. Common sources of interference include cordless phone bases, wireless cameras, wireless baby monitors and wireless printers.

Will certainly try those things. Would it be problematic if I have 2 units wired directly instead of just that single bridge?

Will certainly try those things. Would it be problematic if I have 2 units wired directly instead of just that single bridge?

That shouldn't be an issue, though it's best to keep a couple feet between the speakers and your router.

Worked temporarily. I reindex after adding about 12 songs and then freezing problems again. The previous freezing problems also happened after reindexing.

I had this problem develop a few days ago after updating to 9.2 on my iPhone. the App would totally freeze after switching between it and any other app and I would have to close and restart the app... and then the same would happen again. Did full system reboots, reinstall and everything to no avail and was about to log call with Sonos when I was going through some of the settings options, and the app asked me to login to my online SONOS account (I think I was looking at room settings at the time, but I guess settings->account settings should get you to the same thing). After that - everything fine (touch wood) for the last 12 hours. So if you are having the freezing problem check to see if your app is logged into your account - and I guess this may help SONOS support here looking at the problem.

same issue here. freezes on my iPhone6S and my wife's iPad Mini. i can launch the app, play music, whatever. but if i switch to a different app, or put my phone into 'sleep' (or whatever that's called when you press the power button once), the Sonos app is frozen when i try to brin git back up. music still plays, but the app is dead. i have to force kill it then bring it back up before i can do anything with it.

happens every single i use the app.

the problem just started in the last month or so (?). it's worked fine for years.

I am having the exact same issue. I've used this for years with no problem. I started having problems a month or two ago, and it happens every single time on both my iPad and iPhone running iOS 12.1. It's so frustrating. Please help!
Thank you...

Experiencing the same problem here. I’ve had a sonos system for over 10 years and never really had any problems. But im trying to use the ios app tonight and it’s constantly freezing. It doesnt matter what i seem to be doing, 30 secs after opening the app it locks up and needs force killing. All software (phone, app, sonos system) is uo to date. Ive tried reinstalling the app and also rebooting my router. So frustrating as i cant even keep the app alive long enough to make a playlist. As others have said, none of this seems to impact my speakers actually playing music thats already queued.

Hi folks

If you're having troubles with the app freezing up, and you've already made sure that you're on the most recent app version, it would be a good idea to reach out to our phone team for help. Please give us a call, you can find our number and hours here.

Same. On version 9.03 on iOS. Also tried deleting and reinstalling the app. Still freezes every time I use the app. Soooooo annoying!