9.0 Version App Keeps Freezing

Thanks. Also, like yours, mine has also shut itself down but then restarted itself. I can also control it from the controls on the Sonos device itself, while the app is frozen.

Because of the problems I've had with the ios app, I installed the app on my Android phone and strangely enough that has started up on the office zone 3 times yesterday rather than the lounge zone that it was on when I closed the app down.

I've kept support updated again but it's gone very quiet from the Sonos support end!

Hi folks,

If you're having app freezes, please reach out to our phone team who will investigate the issue and escalate your case if needed. You can find our phone number and hours in your region here.

I already have done and they couldn’t tell me what the problem was. I’ve since sent a few more emails to them giving more information but heard absolutely nothing back the last time I checked my email a couple of hours ago.

Hi
I'm having the same problem with an iphone 8 plus and an ipad. It's only been happening for the last few weeks. Once I've chosen a track and volume on the Sonos app, when I open another app and go back to Sonos (to change track or volume), it's frozen. I have to close the app, turn off the phone and open the app again. Very frustrating!

Can I suggest that you submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

This isn't normal behaviour at all. I use both iPad and iPhone to control my system all the time.

I’ve replied on other threads with similar problems to this but forgot about this one. My problems were with both ios and Android apps which kept opening up pointing to the wrong zone and occasionally appeared to have frozen - it took a while for it to get the status of whichever zone it was supposed to be controlling. I’ve had confirmation that there is a software bug which is responsible for the problems I’m having.

I have the same problem, both on an iphone X with ios 12 beta and iphone 8 plus on the latest ios11.

I'm having the same issue on iOS 11.4 on an iPhone 7. The app freezes EVERY SINGLE TIME I USE IT. Another used had mentioned that it happens when they navigate away from the app and come back. That may be the case with me as well. I'm going to try uninstalling and re-installing it. Also going to do the iOS upgrade to 11.4.1. Who knows - maybe that will help.

App version 9.0. Build 44255050

Controller on my Windows PC works fine. Just the phone controller is wrecked.

My Sonos has been buggy for ages. I have been a loyal customer for a long time but I've slowly lost faith in the reliability of the system. I realize that it's highly dependent on wifi network but I have other wifi devices on the same network that just don't have nearly as many problems.

Have you tried calling in to discuss the issue with Sonos? I'd think they might be able to help you troubleshoot the problem.

I happen to have an iPhone 7 Plus, on 11.4.1 (15G77), and don't have any issues when I open the app, but that's not quite the same hardware/firmware.

Other devices have more memory on them and aren't quite as reliant on a constant stream like Sonos is. Consequently, Sonos is slightly more sensitive to dropouts. I found on my local system that a really good thing to do was assign them reserved IP addresses in my router's DHCP table, which solved a seemingly random issue I was having with speakers dropping off my network. YMMV, but it wouldn't be a bad thing to set up for all your devices, not just your Sonos, and would go a long way to cleaning up your local wifi signal.

That, and checking for what channels others around you are using, as recommended in the wifi interference FAQ. I found when I moved recently that I needed to change, as my new neighbors had pretty strong signals that were stomping on mine. And a while ago I ended up replacing an older microwave, as it was leaking RF when it was in operation which was killing my kitchen speakers.

But I think you might be much happier if you were to talk directly to someone on the phone. Give them a diagnostic to work from, and they may be able to guide you to a better wifi.