9.0 Version App Keeps Freezing

JohnG666,

Does it make any difference if you have 'background app refresh' turned on or turned off for the Sonos App in the iOS 'Settings/General/Background App Refresh' area?

Might be worth just testing that.

JohnG666,

Does it make any difference if you have 'background app refresh' turned on or turned off for the Sonos App in the iOS 'Settings/General/Background App Refresh' area?

Might be worth just testing that.

I did originally have it turned off for the Sonos app when I had problems with it changing the zone itself to a different one so I enabled background refresh a few weeks ago. This latest problem of it getting in a mess was with background refresh enabled.

JohnG666,

That’s interesting, as I don’t have the screen-freeze issue and I have also turned off 'background app refresh' for all my iOS Apps. I will switch it on and see what happens.

Same issue here. Very frustrating.

Well the plot thickens. This morning I went into my office and noticed that according to my CR200 controller, the ZP90 in there was already playing a tunein radio station. I believe this has been playing since I had the app go funny on me a few days ago. Because the amp it was connected to wasn’t on, then there’s no way of telling that it’s playing. This to me is more than unreliable, it’s now becoming unusable and untrustworthy.

When I had previous problems with the iPad app it mysteriously changed the zone it was controlling to that ZP90 in the office and started controlling that instead. This time when it went wrong I checked to make sure it was still controlling the lounge paired Play1 speakers and it was, so I don’t know how it managed to screw up and start the office zone playing.

I wish Sonos would stop putting all these updates out and get back to how they used to be and make sure everything works properly before they release. I fear the software and the whole system is now far too complex and causing more and more problems for users.

I wish I’d have taken Sonos up on their offer of buying all my gear back because I feel I can’t trust it any more.

I think I can recreate this issue at will now. Just had another go and once again the ipad app gets in a mess and won’t stop my lounge zone playing and it thinks it’s set the office zone playing. If I change rooms to the office zone it tells me it can’t connect to it -even though it’s displaying it and the CR200 controller can control it with no problem.

If I then change rooms back to the lounge, the ipad app will then successfully stop it playing.

I use the Browse option to select a radio station to play.
Then bring up the now playing part of the screen.
Then stop playback
Then leave the ipad and let it go into sleep mode itself
Later fire up the ipad and press play on the sonos app which is still showing full screen from the last session
Now press stop and it doesn’t stop playback of the lounge zone
I then have to change rooms a couple of times for it to then get back in sync

Hi folks,

Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.

If someone does find a solution after speaking to Sonos please post it here (or somewhere). Thanks.

Hi folks,

Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.

My problem isn't on a phone, it's on an iPad. I'm finding the Sonos system at the moment is not fit for purpose as you've done away with my CR100 and left me with an iPad app that is not reliable and prone to starting zones playing without my knowledge. I tried the Android app on my Samsung phone but that just drained the battery so I uninstalled it.

Hi folks,

Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.

My problem isn't on a phone, it's on an iPad. I'm finding the Sonos system at the moment is not fit for purpose as you've done away with my CR100 and left me with an iPad app that is not reliable and prone to starting zones playing without my knowledge. I tried the Android app on my Samsung phone but that just drained the battery so I uninstalled it.

I'm not aware of any issue affecting all iPad controllers, mine works fine, for example. Either way, our phone team should be able to help.