8.2 Is Completely Frustratingly Awful

8.2 did break favourites and rendered that feature meaningless as far as Sonos playlists are concerned and that upset me more than any of the UI changes; I too am convinced that the latter can be learnt in a few minutes and in a couple of days of use, one can get used to them again. So many of the reactions seem over the top.

The problem as with any upgrade is that this gets compounded and the water then muddied by controller stability issues caused by IP address conflicts that arise after every upgrade where address reservation has not been done. And these are also attributed to the UI change, when these are two different issues. But controller instability + UI changes can make the system feel broken, for sure. But UI lagging and network going zombie as has been stated has NOTHING to do with the change in the UI.

Those that see flawless updates will not have so much trouble with just the UI change, I believe. If they give both the change and themselves a fair go at getting to know the changes.

I so agree. I have just "upgraded" to 8.2 and now I can't access anything in my library or services, from my phone, laptop or ipad. It all worked fine before. I wanted to listen to some music before going to a Depeche Mode gig...get myself in the vibe....now I am just frustratred and annoyed.

It has to be frustrating and Sonos is adding to the fire by rolling out updates this frequently.

Power down all units including router and modem. First repower to reboot the modem, then the router, then wired to router Sonos units and then all wireless units including devices that host controllers. Before every "then", wait till reboot of units in that step is complete.

That should flush out IP address issues. If music now starts, consider reserving IP addresses to prevent recurrence after future upgrades.

I just updated to v8.2 and it’s rendered my iPhone app useless. It crashes after 1-2 seconds. I have to get my laptop out or kindle to run my speakers. This is VERY VERY frustrating and guess what I can only call Sonos Mon - Fri 9-5....I have a job and don’t work from home. This has to be fixed. I have a soundbar and 4 Play 1’s and ran them all off my iPhone. I am fuming, this is clearly an issue with v8.2. I have tried everything on the forums

Sonos users who come on here making clearly exaggerated claims that make zero sense and in some cases lying should not be challenged?????

I hold 200% to the view that there are many on these boards making overreaching comments

This is ironic.

BurtBushell - if you are referring to my comment then I can tell you with certainty that my iPhone app stopped working once I upgraded to 8.2. And the controller on my Mac crashes every time it goes to screen saver. I have all this sonos kit that cannot be operated from the iPhone app - the main reason I bought the sonos set up in the first place.

BurtBushell - if you are referring to my comment then I can tell you with certainty that my iPhone app stopped working once I upgraded to 8.2. And the controller on my Mac crashes every time it goes to screen saver. I have all this sonos kit that cannot be operated from the iPhone app - the main reason I bought the sonos set up in the first place.

Not referring to you at all my friend. I was generally referring to users who claim the new app in terms of form and function had become impossible to use. I just find that feedback a bit over the top. Again not to suggest that the latest changes are blessings from above but part of it is about having a reasonable openness to change.

In any event I think in all fairness we have stated our cases and it’s up to Sonos now to respond (or not) in the way they see fit. I am done trying to understand reactions to this.

At the end of the day most of us can get by with the new app. I’d describe the situation with a lawn mowing analogy. When I want to mow my lawn I go to my garage, where my mower (22” blade) is waiting. I start it up, follow it around my lawn until finished, then return the mower to my garage. Now, I go to my garage. The mower might be there, or it might be on my back porch, or it might be in my basement. When I finally find the mower and start cutting the grass, I learn someone has removed my 22” blade and replaced it with an 11” blade making the job take twice as long.

My primary complaints center around lack of intuitiveness (my wife’s inability to navigate zones, never getting to attempt music selection) and my belief that It takes twice as long to get to my music. Neither is acceptable to me as a consumer.

Yes, I’m bored and spend too much time on this. Done now.

I am amazed that Sonos has not added a feature to specify a group of rooms to stream to as part of the individual alarm configuration. The “include grouped rooms” option is just not good enough. You end up having to either remember to group rooms before going to bed, or suffer multiple streams being established by means of separate alarms and the resultant lack of audio sync. This really should have been improved when the new alarm features were added.

I've held off commenting on the new UI for a couple of weeks thinking I just needed to get used to it. And to some extent I have. However, to my wife and younger members of my family, it is still confusing. My main criticism of the new iOS UI is that you really have to concentrate on what you're doing and step through it in the correct order. Before, you didn't used to have to think about it - just select your room, select your music and play. It was easy.

I first bought Sonos in 2009 on the strength of the WAF (wife acceptance factor) - she couldn't get on with the Logitech app for much the same reasons as she is now struggling with the new Sonos UI. We sat down yesterday and I tried to take her through the app. Her comment was "imagine the people at Sonos listening to this conversation - they'd be mortified to hear how difficult they've made it!"

Another thing is that the old CR200 controller no longer functions at all (I'm told by Sonos support that it doesn't have enough processor power to cope with the new firmware). I loved this controller for its simplicity. You didn't have to fiddle around unlocking your phone and firing up the app just to mute the music because someone's at the door or your phone rings (aargh hold on a minute while I start Sonos to turn down the volume!)

Add in Friday night friends in our kitchen when we've all had a few and the new UI becomes a real challenge.

All in all, I've got to say that Sonos has become a bit of an irritation in our house - no longer a thing of beauty.

No complaints about the Windows app, this is still really straightforward.