Answered

"Update Music Library Now" is greyed out.

  • 11 February 2022
  • 6 replies
  • 843 views

Userlevel 2
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The problem nr. 16 since i bought this software mess.

 

How to access my library again?

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Best answer by John B 11 February 2022, 12:26

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6 replies

First step would be to go to Settings, System, System Updates and Check for Updates.  You need to make sure that both the app and the system are up-to-date. 

Userlevel 2
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Thank you for your help.

 

System is up to date, sonos app also


Sonos OS: S2
Version: 14.0 (Build 67125031)
Hardwareversion: 1.20.3.3-2.0

Hi

What controller device are you using? What OS is it using.

Where is your library located?

Please tell us more about your network. Any mesh, access points, extenders?

Userlevel 2
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Win10 Desktop Controller, on the same device

What happens if you use a mobile device. Update Music Library also greyed out on mobile app?

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I had the same problem: Updating the Music Library just would not work.

I took down the entire home network for about 15 minutes and when I brought it back up, album art, new music recently added to Apple music, Sonos playlists -  all work perfectly.

 

Hope this helps.