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cas2000
cas2000
Contributor I
August 14, 2021
Answered

YouTube Music song skip after pause

  • August 14, 2021
  • 7 replies
  • 223 views

Hi Everyone

Every time I pause YouTube Music, ( e.g. answer a call) and then I hit play again, the song suddenly skips to the next song.

Any idea how to fix this?

 

This happens with the SYMFONISK, Play:1 & Beam.

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Best answer by Corry P

Hi @cas2000 

Welcome to the Sonos Community!

If you’re still experiencing this issue, I recommend you reproduce the problem, immediately submit a diagnostic and then get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

7 replies

Ken_Griffiths
Ken_Griffiths
August 14, 2021

I’ve tried, but can’t reproduce this on my own system here at home with the YouTube Music service. It simply resumes from the paused track position. I’m using an iPad for pausing/starting the music - Are you leaving it for any particular amount of time before resuming? Does the same thing happen with any other streaming services?

My first initial thoughts are, if all devices are running on WiFi, with no Sonos products wired, to perhaps try a different ‘fixed’ 2.4Ghz non-overlapping wireless channel (using channels 1, 6, or 11) on your router and perhaps set a channel width of 20MHz. Also, if any Sonos devices are cabled to the LAN to ensure the SonosNet channel in the App network settings is set at least 5 channels away from your chosen router channel and see if those simple changes improves things for you.

    cas2000
    cas2000Author
    Contributor I
    August 16, 2021

    Thanks for your quick reply.

    Usually this happens when I pause at the beginning or middle of the song, if I pause it with less than 1 minute, it works OK. (This tells me is a possible cache issue). 

    I use an iPad or Android phone to play/pause, or directly from the speaker play/pause button, same issue.

    This only happens with the YouTube music (where I have my music collection). I haven’t noticed this with any other service, (but I rarely use any other service).

    One set of speakers is 5 ft away from the WiFi router, (direct view)

    I will try your recommendations, try with a wired connection, or changing the wifi channel.

    Do you know if using a sonos boost will help? ( I found a used one over the weekend on FB).

     

    Regards,

    Carlos S.

     

    Ken_Griffiths
    Ken_Griffiths
    August 16, 2021

    A Sonos speaker wired to the router will work and perform the same function as a ‘Boost’, so perhaps try that first, just as a temporary measure and see if it solves your problem. Then perhaps look to purchase the Boost afterwards, if you think you need it.

    Meanwhile I will go test this issue again, as in my earlier tests I didn’t let the playing YTM track run past a minute before pausing/restarting the track, so I will go try this again and will let you know what I discover.

      Ken_Griffiths
      Ken_Griffiths
      August 16, 2021

      Okay to attempt to try and cover all bases, I’ve just tested this again at a number of different pause-times along different YTM tracks.

      • Less than 30 seconds
      • 30 second to 1 minute
      • 1 minute to 2 minutes 
      • 3 minutes +
      • less than 1 minute from end of track

      Using an iPad Pro controller App, I just paused the music for 1 minute, 3 minutes …and 5 minutes + I also let the iPad controller go into standby with screen off (just on the one occasion).

      On resuming the track, (and giving the App a few moments to wake up in the case where iPad fell into standby), the paused track still resumes just fine. The music didn’t skip to the next track in the queue.

      So I’m still thinking this issue might ‘perhaps’ be a network issue of some sort, rather than the App, or YTM service.

      I hope that helps a little further.

        Ken_Griffiths
        Ken_Griffiths
        August 16, 2021

        Note, I also tried different sized queues (upto 1000 tracks) to see if that might make a difference aswell, but the paused YTM track still resumed okay, so I don’t think it’s a queue-size issue either. 

        Corry P
        Corry PAnswer
        Sonos Staff
        August 19, 2021

        Hi @cas2000 

        Welcome to the Sonos Community!

        If you’re still experiencing this issue, I recommend you reproduce the problem, immediately submit a diagnostic and then get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        cas2000
        cas2000Author
        Contributor I
        August 19, 2021

        Thanks @Corry P ,

        I will get in touch with the Technical support team.

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