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Working great for months, I add a port and now my speakers are cutting in and out across the board

Forum|Forum|2 months ago
August 1, 2026
54 replies
446 views

Someone please explain to me how a system that is working perfectly for months suddenly starts cutting in and out when I add a port (which I have removed).

I have three business grade wifi 7 tri-band wired access points. It is not possible it’s my wifi.

I have taking just about every other thing on the wifi off to check for that.

It streams sonos radio just fine.

I shifted my music from my NAS to my local machine to stream from there.

I switched from my FLAC library to MP3s.

I am at a loss at what else to do.

I see this happening to tons of people on a regular basis on the forums. WTF?

Best answer by jgatie

You can also turn off Sonosnet altogether. That option was in the last release.

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Smilja

Ah… got it.

Edit: But then how is that mislabeled or named poorly? It does exactly what it says it does. Maybe sonos can add a warning for home theater devices that are using the dedicated low latency wifi, that this could cause problems (Are you sure? Y/N).

'Disable WiFi module' would be correct.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

kdowling

The thing is most Sonos users don’t know the difference between ‘Internet’ and ‘WiFi’.

I’m sure there are some that have been nervous about disabling WiFi, as they may think it will shut the Internet down. 😁

lol. Yup, that’s the part I need to keep in mind!

AjTrek1

The thing is most Sonos users don’t know the difference between ‘Internet’ and ‘WiFi’.

I’m sure there are some that have been nervous about disabling WiFi, as they may think it will shut the Internet down. 😁

lol. Yup, that’s the part I need to keep in mind!

Does this phrase sound familiar…

”I’ve got strong internet so I know it’s not my network”

😂😂😂😂😂

Together Everyone Achieves More = T.E.A.M.

MoPac

Headliner III

It says “Disable SonosNet”. It does not say anything about disabling WiFi ( 5GHz to Bonded Sub/Surrounds ). Pretty clear to me.

C

craigski

Local Superstar

It says “Disable SonosNet”. It does not say anything about disabling WiFi ( 5GHz to Bonded Sub/Surrounds ). Pretty clear to me.

https://support.sonos.com/en-gb/article/disable-or-enable-wi-fi-on-your-sonos-products

https://support.sonos.com/en-gb/article/in-app-sonosnet-setting-how-to

Two different things, there is confusion about the confusion now.

jgatie

It says “Disable SonosNet”. It does not say anything about disabling WiFi ( 5GHz to Bonded Sub/Surrounds ). Pretty clear to me.

True, but the Disable WiFi command doesn't leave one with a good feeling about messing with the network.

Smilja

It says “Disable SonosNet”. It does not say anything about disabling WiFi ( 5GHz to Bonded Sub/Surrounds ). Pretty clear to me.

https://support.sonos.com/en-gb/article/disable-or-enable-wi-fi-on-your-sonos-products

https://support.sonos.com/en-gb/article/in-app-sonosnet-setting-how-to

Two different things, there is confusion about the confusion now.

Just to add my perspective: many customers might also confuse ‘Disable WiFi’ with ‘Remove a WiFi network from your Sonos system’.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

C

craigski

Local Superstar

It says “Disable SonosNet”. It does not say anything about disabling WiFi ( 5GHz to Bonded Sub/Surrounds ). Pretty clear to me.

https://support.sonos.com/en-gb/article/disable-or-enable-wi-fi-on-your-sonos-products

https://support.sonos.com/en-gb/article/in-app-sonosnet-setting-how-to

Two different things, there is confusion about the confusion now.

Just to add my perspective: many customers might also confuse ‘Disable WiFi’ with ‘Remove a WiFi network from your Sonos system’.

Probably best not to confuse the already confused confusion.

Stanley_4

Grand Maestro

A long, more descriptive name and accompanying warning text would be fine with me, however that does use internal memory that is in short supply on many devices.

Changing disable wifi to disable radio doesn't make much difference in memory use.

If I didn't see it causing issues for users here all too often I'd not worry about it.

kdowling

Radio? I didn’t know my sonos speaker also had a radio! 😀

I think a warning is warranted if attempting to turn off wifi on a device that is using it for surrounds/suibs. That would go a long way to making it clear what’s going to happen.

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