Contributor I

Answered

Why has Sonos become so unreliable? Skipping songs, dropping speakers, stops playing altogether?

Forum|Forum|4 years ago
February 28, 2022
14 replies
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Best answer by Airgetlam

It’s possible that due to the recent update, your router may have assigned duplicate IP addresses to some or all devices. Have reserved IP addresses been set up in your router?

If not, there is a simple, albeit not permanent thing you could try, by unplugging all Sonos devices from power, and then rebooting your router. Once the router has come back up, plug the Sonos devices back in to power, and wait a couple of minutes before you test.

If that works, I’d recommend that you check your router’s manual and figure out how to reserve IP addresses for all your network device, it’s a more permanent way to avoid a recurrence if this issue.

G

GuitarSuperstar

Lead Maestro

Describe your setup so someone can assist you. What router are you using? How many Sonos speakers do you have? Do you experience problems with all of your speakers or just certain speakers? What is your music source?

"Receive with simplicity everything that happens to you." - Rashi

A

ArtDenver2022Author

Contributor I

I have an Xfinity WiFi 6 router,

My network speed is 72.7 Mbps download, 14.5 Mbps upload

I have 2 play 5 speakers on the first floor, as well as a beam (same room)

I have 2 play 1 speakers on the second floor, and 2 play 1 speakers on the third floor, with a Playbar

I also have Xfinity Xpods on each floor. I work at home, so my WiFi network has to be fast and reliable, which it is.

I have loved my Sonos system for the last few years, but now it is so poor and unreliable, dropping speakers, skipping songs turning off, that I am considering replacing all of it.

jgatie

It's the Xpods. Sonos doesn't play nice with extenders. Wire one of your units to the main router via Ethernet, or get a Boost and wire that.

A

ArtDenver2022Author

Contributor I

Ok, thanks. I’ll wire one of my speakers to the router. Will the boost help as well?

Stanley_4

Grand Maestro

With an already wired Sonos device the Boost usually is not needed and may be ignored by your other Sonos if you add one,

A

ArtDenver2022Author

Contributor I

Thank you!

I didn't imagine the xpods would be the culprit.

I hope this works!

jgatie

Thank you!

I didn't imagine the xpods would be the culprit.

I hope this works!

Wiring one Sonos unit sets up the private Sonosnet mesh network, connecting to your WiFi through the Ethernet cable. So the fact you are connected to a pod doesn't matter anymore, because it's all connecting back to the router and going out through Ethernet to Sonos.

A

ArtDenver2022Author

Contributor I

This worked, the system is much better. Thank you so much.

A

ArtDenver2022Author

Contributor I

Spoke too soon - speakers dropping like crazy again

AirgetlamAnswer

It’s possible that due to the recent update, your router may have assigned duplicate IP addresses to some or all devices. Have reserved IP addresses been set up in your router?

If not, there is a simple, albeit not permanent thing you could try, by unplugging all Sonos devices from power, and then rebooting your router. Once the router has come back up, plug the Sonos devices back in to power, and wait a couple of minutes before you test.

If that works, I’d recommend that you check your router’s manual and figure out how to reserve IP addresses for all your network device, it’s a more permanent way to avoid a recurrence if this issue.

Bruce

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