Skip to main content
AlMac
Contributor II
Jun 3, 2022 10:17 AM UTC
Answered

Why does radio keep cutting out on Sonos - Spotify works but radio keeps dropping out

So getting very frustrated with radio keep dropping out, this is on various Sonos devices and using TuneIn and Global player app. Uninstalled it all yesterday and guess what once back on within a minute radio dropped out.

Any ideas please, using a Sonos booster and have good broadband along with a mesh system so at a loss

 

Thanks

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    Jun 14, 2022 9:08 AM UTC

    Hi @AlMac 

    Thanks for your post!

    Could you please recreate the issue, then submit a support diagnostic? Please then reply here with the number given by the app and I’ll take a look for you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    7 replies

    ratty
    ratty
    Jun 3, 2022 10:22 AM UTC

    It could be the station. You didn’t say which one(s) you had trouble with.

    Translate
    AlMacAuthor
    Contributor II
    Jun 8, 2022 9:21 AM UTC

    Stations are Radio X, Heart Dance and both drop out on both tunein app and global app

    Translate
    ratty
    ratty
    Jun 8, 2022 9:24 AM UTC

    TuneIn etc are simply directory services, which point back to the origin servers. If other stations work okay then its likely that those stations have specific issues of their own.

    Translate
      AlMacAuthor
      Contributor II
      Jun 8, 2022 6:43 PM UTC

      Will check others, but also cuts out playing direct from Spotify app, hence my thinking that somewhere it’s a Sonos issue

      Translate
      Airgetlam
      Airgetlam
      Jun 8, 2022 6:51 PM UTC

      Interesting. I’d have taken that as an issue with the Spotify servers. At that point, when playing from the Spotify app, Sonos is merely a speaker receiving data, they’re not really involved with any of their software beyond playback.

      But that’s pretty much true all the time. The Sonos software tells the speaker where to reach out on Spotify’s servers to get the data and play it. There’s not a lot of ‘in between’ that Sonos does. At no point does the music exist on a Sonos server, ever. 

      Translate
      Bruce
        Corry P
        Corry PAnswer
        Sonos Staff
        Jun 14, 2022 9:08 AM UTC

        Hi @AlMac 

        Thanks for your post!

        Could you please recreate the issue, then submit a support diagnostic? Please then reply here with the number given by the app and I’ll take a look for you.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          AlMacAuthor
          Contributor II
          Jun 17, 2022 12:04 PM UTC

          Thanks Corry P , will do

          Cheers

           

          Al

          Translate
          Terms & ConditionsAccessibility statement