Why does my Sonos system turn itself on, playing a random song!?

Likely a Spotify connect session, then. Perhaps “butt dialed” without actual intent.

Hi I have just had my Sonos Ones called Bedroom2 start playing Spotify radio randomly, this has occurred a few times now so have submitted a diagnostic report #81774142. Hopefully this will show the rogue device that is starting the music.

Thanks in advance!

Most likely some one who had access to your system using Spotify Connect, and has subsequently left your home. Spotify Connect doesn’t continue to check that it is still on your LAN, so you should always ‘break connection’ of any Spotify Connect  device with your Sonos speakers by playing any other stream for a moment. That is enough to beak anyone else’s Spotify Connect session, which they would not be able to set back up until they are on your Wi-Fi again. 

This is not in response to any specific post, just a heads up on what I just found at my friend’s house with this experience..

The solution in this case was to move the frogs, then disable the touch controls (via the Sonos App) in case they come back...

That is just awesome! I’d never given any thought to a frog being a potential reason….

I'm at step 1 with this.  Left the house and came home to music playing.  All devices with Sonos app said nothing playing. There were no ads. This is the strange thing: it was like a Playlist of my favorite stuff.  Some popular stuff, but som relatively obscure.  How does this happen?

See this post from four years ago. If nobody else has access to your wifi, it must have been your trying to start Spotify while being out.

This happened to me too. Played a radio channel I never listened to.
Can you see what triggered the music to start playing?

Thanks,

Diagnositcs:

1096914100

273764795

Hi All

This has started happening on our system recently.

What seems to happen is the most recent play (Spotify or Sonos Radio) on the system that was last paused, is unpaused (plays to the same room as last selection) for no apparent reason.  It has been happening for a few months. Twice in last 24 hours.
Diagnostics sent 1318611997 and 920897766. 
can Sonos experts please review diagnostics and advise where this is from

Looking at previous recommended solutions and clearing out previous connections to our Sonos system. It seems unreasonable to have to do after someone visited and connected to the system. However Can you also help with process to remove connections please.

thank you in advance.

Unfortunately, the majority of the ‘Sonos experts’ on this community board are not Sonos employees, and don’t have access to those diagnostics. If you’d prefer not to wait for the very few forum moderators to have the time to look at them, you may want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.