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CliffordNikki
Contributor I
Jan 19, 2021 7:11 PM UTC
Question

Volume decreases automatically

Hi my Sonos in only one room decreases it’s volume. Especially so when I group the room in with others. Please advise. 

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1 reply

Airgetlam
Airgetlam
Jan 19, 2021 11:11 PM UTC

Not enough information to give any advice. What Sonos device is it? What source of music are you playing? Have you tried to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 

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Bruce
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