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Mitch_10
Contributor I
October 27, 2020
Question

Verizon Remote Control - volume control

  • October 27, 2020
  • 1 reply
  • 1226 views

I can’t seem to sync the volume control on my Verizon FIOS remote control over to the sound bar. It worked before and now I can’t seem to connect the two. Doesn’t recognize the volume up button When I get into the configuration mode via the Sonos app

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1 reply

Rowena B.
Rowena B.
Retired Sonos Staff
October 27, 2020

Hi @Mitch_10, thank you for reaching out, and welcome to the Sonos community.  I appreciate you for letting us know about your concern. Let me help you out with this.

Is your Verizon FIOS remote an IR remote?

Please submit a diagnostic report from your Sonos system for us to check. Just include the confirmation number in your response with your complete TV model number, and the remote model number of your Verizon FIOS remote so that we can look up the information.

If you need help with any other information, feel free to reach out. We'll wait for your reply.

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