Unable to play on Connect:AMP

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Sonos had been doing well with a Connect:AMP unit, but then started to drop out. I unplugged the AMP and plugged it back in, and now it is off the network.

The Android app I have is 80.09.04-release+20240917.6a71457

I have a pair of left and right Play:1’s and they work fine.

I have a Roam SL and it works fine.

The Connect:AMP shows up in it, but every time a try to play something, I get “Something went wrong.”

So what went wrong? How can I find out?

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AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

R

Rex BlockAuthor

Avid Contributor III

Thanks. Calling now.

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buzz

Grand Maestro

For security reasons SONOS asks that users do not post diagnostic numbers here. In previous decades SONOS could not easily correlate diagnostics with a particular user and asked that the number be posted. This is no longer the case. You can edit your post to record, then remove the number. It’s likely that a moderator will remove the number.

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